"It is beautiful and just as pictured. Super well made, came so fast too , thank you !"
"It’s really beautiful! I love it! I would definitely buy another one!"
"I ordered all my gifts, including the charm and bracelet from Gnoce, on 12/7/18. I've literally received all my other gifts. I received an email that my items shipped 12/14/18. That already was a damper, but I thought as long as it arrives by Christmas no worries. But, her it is, 12/23 with no information except that it arrived in LA on 12/18/18, cleared customs at 10 PM, and then NOTHING! No further carrier information, no estimated time of arrival! Upon reading reviews, I don't understand how items arrive in Australia and are delivered within 7 days with NO PROBLEMS IN TRACKING, SERVICE, ETC., but the US and UK are having a terrible go of it! Where is my parcel?!? Tracking # YT1834221214010140 if it matters."
"I placed an order for a personalised item. It does state shipping within 3-5 days. This is not the case but 've patient. The item took about 2 weeks to come but was definitely worth the wait. My friend absolutely LOVED the bracelet and charm. They may need to change the order delivery times but other than that the items where great!"
"Shocking replies via emails, no product when clearly stated xmas delivery"
"I ordered money came out. Got a confirmation email with an order number 300320464 but no tracking info. I have emailed asking for it but now reading these reviews I’m concerned. I’ve never even heard of shipping company before. On the web page I thought they were in New York. Very irritating "
"Ordered 4 charms.
Advertising that is running states Free bracelet with order.
Received no Bracelet. Trying to call the company with no answer and live chat is worthless. An Email was finally returned but they stated something to the fact that it was limited to stock on hand and offered % off another order.........total BS. Scam and would never order again and suggest you save your money!!!
I will leave reviews as often as I can to discourage others over a $10 Bracelet."
"Order 300321286
WHERE IS THIS ORDER?.... YOU HAVE MY MONEY NOW SEND MY GOODS!!!
YOUR CUSTOMER SERVICE IS A DISGRACE!"
"Ordered two items
One photo charm order number- 300321221
One engraved ring- 300321212
Still says processing on the website yet I paid for the extra quick delivery as it’s a present from my 12 week old son to my mum and sister!
Where is my parcel ?! :(
If I don’t receive item soon then I will be contacting the bank and police. "
"I ordered a beautiful personalised charm for my daughter on Sunday and have been advised the shipping is 3-5 working days. My order number is Order #UK300311752, when I log in to check the tracking it says my order is unavailable! This is worrying as Christmas is on the horizon. Can I please have confirmation of when my order will be shipped and the correct tracking number?! Not happy that I have only received one email and not heard a single thing since my money was taken."
"Ordered Charm during black Friday sales. Got a free leather bracelet with order. Took about 2 weeks to reply.
Received without problems and charm is adorable!
Customer service emailed me back with shipping queries as well."
"I ordered my photo charm on the 13th of December. When I received my information I was a little devested that it seemed it would not arrive in time for Christmas. I was content with this as I am located in Australia and my own fault as I ordered late. It arrived 10mins ago and so much more then I could have expected. It is simply perfect! I am so in love and my mum is going to be over the moon! Thank you so much! "
"I made an order on 11/12/18, the order has been showing processing ever since, I have tried to contact them by email and live chat, no answer, and surprise my account has now been suspended without any notification, I am going to cancel the order and get a refund, terrible customer service"
"I ordered a photo charm weeks ago, I have sent 3 emails, 2 live chat messages and a facebook message yet still no response.
I have even called the number on the website which states opening hours are Mon - Fri 9-6pm PST time yet the telephone number has a message stating they are not open until 5:30pm till 2am PST? what kind of business is this?
I can only assume its a scam - my order number is UK300310495 but like many people on here I doubt we will receive anything its fine my bank will reverse the transaction if I do not get a response soon.
"
"I'm in Australia and have ordered 3 times now, I have always got my orders and am so very happy I love my charms thankyou Gnoce I will definitely be back I love them so much"