"Ordered 2 charms. Tried to track them and it said order was processing. Now it says not available. No answer to calls or messages. However they managed to delete facebook comments on posts. "
"I have placed an order for a chain in October but had no emails or anything, money has been taken out. My tracking number does not work, I would like a full refund as I have had nothing from the company "
"I placed an order for my daughters birthday on October 30th, it is the 20th of November and I have yet to receive it. Had to call my bank to cancel the order and open an investigation. Every time you call customer service there is no answer. Pretty sure this is a scam. I wish I read the reviews before I made the purchase. Always investigate Facebook ads!!"
"I made an order on October 27 at 09:14 am and I haven’t receive anything. No Email or tracking number and my order doesn’t apear on there website. I’m wondering what’s going on with this if is real or not. "
"This is my 3rd order and I'm missing a charm I ordered in a set of 3 for Christmas. I have tried to contact them via email several times to no avail. I want the charm or my money back.. Horrible customer service!!!"
""I purchased an item for my bestfriends birthday on the 31st of October. I since received an email the very next day, stating that my item has been shipped and to track my order. However when I have gone to track the order it says there’s no shipping label available. I am really confused. The money has already been taken from my account. How long am I expected to wait for the item? Why can I not track my order?? How can I go about getting my money back??? "
"It is beautiful and just as pictured. Super well made and feels good against my skin , came so fast too , thank you !
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"I ordered over a month ago and still not received my items I’ve had to open a PayPal case as gnoce are refusing to refund me and as I’ve opened a case gnoce are also refusing to send my order however it’s been a month already so I highly doubt they ever intended to send my order, will never ever shop here again worst customer service experience ever refuses to send order and refuses to refund"
"I lost my beautiful boy last Monday. I searched the internet for a memory item and found Gnoce. I received my item within a week, from America to Scotland.
The quality of the item is first class. So beautiful. The quality on the charm is just perfect. Now when I am feeling low, I just need to glance at my bracelet and charms and see my beautiful boys picture.
Good efficient service from customer service too.
I will defo return. Thank you.
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"I must say I am super impressed wth the custom photo charm. It looks amazing. My mom is going to be over the moon."
"Thank you for a quick postage, Love them, great detail on charm. I am very happy with my purchase
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"Awesome little charm just as advertised. We absolutely love the charms. Quick turnaround time and excellent communication with customer service before I placed my order. Everything came wrapped in a beautiful bag and box.
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"Gorgeous! I'm very happy with my purchase. It was made and shipped very quickly.
And perfect timing for Halloween gift.
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"Received a defective charm. The replaced it and the new one is perfect and gorgeous. Just taking one star off because it took a LONG time and a lot of back and forth to make it happen, but I’m very pleased with the end result!"
"The charm is exactly as I expected. Got it fast and fit my pandora bracelet very well. Very happy with the purchase and would recommend.
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