"My order number is #300317653
I ordered this the first of December and have heard nothing about it, I call and it disconnects, I have emailed no response, I spent quite bit of money for charms and charms and want my money back if it isn’t here by Christmas they are gifts..
So disappointed. Send with a reputable company not tune express...try fedex or ups.
"
"Why can I get zero response from customer service? Ignored on Facebook messenger, email and live chat.
Great that I have paid £40 for a charm that is nowhere to be seen yet says, returned to sender on tracking!!! "
"I have not received my parcel yet, it was meant to be a Christmas present for my mum and now I cannot afford to buy her another one. I am unable to track my order and when I do it always says unavailable! Beyond annoyed as I have already the money taken out of my account. I would like to know where my parcel is, why I cannot track it and when is it going to be delivered?? ( order ID: UK300311031)
Also when I message your team I get no response what so ever. I would like the charm or a refund please"
"We ordered a bracelet (order number 300320690). And have attempted to contact the company several times. The hours of operation for the customer service line is 5:30 PM to 2:30 AM PST. However when we call, the message says “a representative will be with you shortly,” and about 5 minutes later we’re disconnected. This business is a sham! We are disputing the charge with our CC company and will not do business here again. Don’t bother telling me about logistical delays and contacting the post office. Keep your merchandise and refund our money."
"Having ordered three charms for a Xmas present and not received them as yet,I have tried numerous times to contact them for an update on shipping date. I have used their live chat ,that's a joke as nobody ever gets back to you. I have emailed several times,again no response,so have no idea whether I will ever receive my order despite the fact they have taken my money.
It's disgusting that there is no contact number for the UK.
I SHALL NEVER USE THIS COMPANY AGAIN!!!!!!!"
"Ordered one bracelet but tried to get info about returning it as it was too small, no response from website then was told I could have a voucher code for a discount. Had to order another one but no discount was given. Shambles !!! So disappointed as it was for Xmas and now I have two bracelets and I should have just bought a Pandora for the money I’ve spent! "
"Same as everyone else on here. Placed an order on dec 6, order number 300318190, still says it’s processing, tried to call, kept hanging up on me, no response to my email. Is this a scam?"
""Place my order last week and no form of communication not even an order confirmation email. try checking the tracking and it says it's still in process, I've tried life chat and nothing. I was reluctant to order because of the bad reviews but I guess I should have listened . Where is my order? . I'm very disappointed and ready to put a cancellation into my credit card. Thank you for spoiling my daughters Christmas present. I know I will not even recieve the free charm either "
"I placed an order on December 2nd and as yet it’s still not shipped even though the payment has been taken. I messaged them via the chat facility and I’ve had no reply. I would like to know where my order is (Order # 300317310)"
"9rder a braclet to email adress ****@**** adress 75 boundary road no confirmation order or tracking number Am going to contact my bank n the police it's been 3 weeks"
"I order a Charm that was on Sale and included a free bracelet. I received the Charm which was very nice but no bracelet. I emailed them and no response, I called them and was impossible to understand the woman on the phone as apparently they are based in China. Had in not come with the bracelet I would not have ordered one."
"Not only is the charm smaller than expected but I did not receive the free leather bracelet that was supposed to come with the order. I have tried live chat but I've not heard back from them. "
"I have written three emails no responses. Called customer service hours are 5:30 to 2:30 pst. Get a tracking order that says notywebsite says in processing. Website says should ship in 5- 10 days were is my order or aleast information about it. Also how do I cancel if I cannot get ahold of anyone."
"Place my order in November try checking the tracking and it says it's still in process I've tried calling or try to email it and I've tried life chat and nothing. Where is my order? . I'm very disappointed and ready to put a cancellation into my credit card"
"I ordered a few charms and bracelet for Christmas on 30 November. Today is 8 December and everything has arrived. I was a bit reluctant to order having read reviews, but took a chance. Although the charms aren't as big as I thought they would be, and I don't believe they are worth what I paid, they aren't too overpriced and are not too small. I wouldn't say I am over the moon with my purchases, but I wouldn't say I am disappointed really."