"I ordered 3 photo Charms and it only took 10 days for them to arrive!! (To the uk). I did worry that I wouldn’t receive them after reading the reviews but i had tracking details which shown me exactly where my charms were each day and they arrived sooner than I thought they would.
They came beautifully packaged and I absolutely love them! They’re perfect, exactly as described. Thank you Gnoce, I look forward to ordering many more of your lovely charms "
"Ordered some stuff a week ago and havent heard anything from them yet, I've emailed them and tried the live chat. I called every number I can find on the internet and no one answers or the phone hangs up, I'm contacting PayPal to request a refund"
"I placed an order on 26th November and as yet it’s still not shipped even though the payment has been taken. I messaged them via the chat facility and i’ve had no reply. I would like to know where my order is (Order # UK300310252)"
"Have read some reviews on here, and had to write one to say my order came within a week, the bracelet and 3 charms are all lovely, I've had no issues at all with delivery time or the quality of the goods. Really pretty!
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"What an absolute shambles. My order UK300309804 has disappeared. Same story as everyone else, no tracking, emails bounce back, live chat is ignored. WHERE IS MY ORDER?!?! "
"Still waiting to receive my tracking number. Im a bit worried reading horrific stories about this website being a huge scam! I sent an email to their service area and there is no response. Same goes with their facebook account. As a customer, I think I deserve to know what's happening with my order. "
"First off, nowhere does it explain to you that your jewelry is being shipped from china. It seems to be a common complaint but WTF is up with your delivery service and customer service? This is my first and last time ordering from here. Took over a month to get my item for my wife and it arrived broken. Get your act together and find a company in america you cheap fools"
"Placed an order for Christmas it’s now been stuck in process ever since customer service are awful and tell u the same thing. Well cancel it if it’s not going to get to u k for Christmas "
"I order a bracelet online for my girlfriend as a birthday gift. It came on time and she liked the bracelet, but as soon as she tried it, the bracelet pops out starightaway. If her hand comes in contact with anything, it comes off striaghtawy. I tried calling the customer service more than a hundred times, tried emailing them but what I get is “no answer at all” I have been calling and emailing from the last three days and not a single answer. This is not how the customer service works. You guys have totally ruined the gift ,why have I spent $150 just to get this totally ridiculous bracelet which does not even fit properly? And on top of that no answer from you guy at all. Totally frustrating experience with you GNOCE. Won’t recommend this. "
"I ordered some time ago and have yet to receive an update. I have attempted to contact this company but have gotten no reply. Their phone number does not work.
I am very disappointed because my friend received a beautiful product and I have not. I feel forced to leave a bad review in order to get the attention needed.
I would like a full refund if this is not fixed. "
"DO NOT BUY FROM THIS WEBSITE! Based in New York? Pfft cheap rubbish shipped from China. Why do you not reply to emails or messages and only to bad reviews. Even then the tracking information you supply is false. Buyer beware of this SCAM website!"
" I need to know what’s going on with my order. I ordered 2 personalized charms on November the 26th and I still don’t see any progress with my order. I have reached out to their live chat multiple times and haven’t received and any messages back. I have also called their customer service number 1-***-***-**** and as soon as I get a connection I receive an automated message on their end saying “goodbye” and the phone is disconnected. If I do not hear anything from them within the next 24hrs I’m calling my bank to get a full refund because it’s unacceptable that they can’t give me any information on my order and no one has reached out to me since I’ve been inquiring. My order number is 300315046. I an extremely frustrated and unhappy with this company "
"Great quality jewelry, my girlfriend loves this kind of stuff."
"I placed an order for a bracelet and some charms as an anniversary gift a while back and received the tracking information pretty fast. It said something like the tracking will update in a day or two so I waited and waited. However, no changes at all. I tried calling the service number and the automated message just said "Good bye" before hanging up. Sent them an email, send them the "Live Chat" message (which was totally bogus). I didn't realize that this was happening to so many other people. I made this account just to share my story. I usually don't ever do this. I'm thinking if I don't hear back within a few more days, I'm going to call my credit card company and have them cancel that payment. Good luck to others who are trying to get their jewelry!"
"Bracelet arrive spoilt and customer service only provided me with 10% discount code followed by disappearance. What am I gonna do with all the charms now. "