"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I live goggles4u. Never had an issue. "
"Waited well in excess of a month for my glasses. Still waiting for them as I write this in fact. Customer service dumped canned "we're sorry for the inconvenience" responses on me for several minutes. Finally got some useful information only to get a tracking code that said they'd been delivered to a city on the other end of the country, though it turned out they'd given me someone else's tracking code somehow despite having the order number and supposedly getting the tracking number associated with it. As of writing this, the current claim is that they've been stuck in customs for nearly a week now. Giving two stars and not one because at least I'm probably going to actually get the glasses at the end of all this."
"When I get my prescription from my doctor I immediately come here to order 3 or 4 pair of glasses for under 100 dollars. I work in a rough environment and the glasses hold up.
It might take a bit for shipment but calm down. You'll get your $6.00 glasses that last at least a year. "
"Wish your view of glasses had front and side at same time would avoid having to open each one to see arm view "
“Hello Doris,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while selecting the frame.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Quick and easy and great price
"
"Perfect glasses, very stylish. I highly recommend Goggles4U"
"Where are my husband glasses? We ordered them many weeks ago and now you want a review? Not good customer service at all!!"
“Hi Sherrie,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"easy to do, good selection, good price"
"Not very nice or patient with me. I think the reps need more training on customer service. I hope I didn't order anything wrong..since the women's today was useless. "
“Hello Joyce,
We highly regret to hear about the experience you had with our customer service. We understand how frustrating this experience must have been, and we are truly sorry for any inconvenience caused.
Please rest assured that we have escalated your feedback to the concerned Team for a thorough review and improvement of our processes. We are committed to ensuring that such issues do not occur in the future and will use this as an opportunity to serve you better.
We genuinely value your business and hope to have the chance to provide you with a better experience in the future.
Thank you for your understanding.
Regards,
-Goggles4u”
"Great price and selection but the next day offer is what decide "
"These prices are AMAZING!
I do wish they had more options for lower priced frames, like some other sites have. But I'm certainly not complaining about their quality...top notch!!"
"Quality Product at such an affordable price. GogglesforU is the place to go."
"Have not received glasses!"
“Hi Jerome,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"We checked on order repeatedly and emailed asking about shipping and we always got a "canned" response. Order never arrived."
“Hi Jerome,
We want to express our deepest apologies for the delay in your order and the lack of communication from our end regarding the shipping information. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I have not received my item, I ordered 5 weeks ago, still waiting then can review BUT CUSTOMER SERVICE IS GREAT."
“Hi Jose,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Robert,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”