"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"It's been 5 weeks and I've contacted them 2-3 times and each time they say it's on its way and tracking will be updated once it's available. Tracking never updated and nothing ever arrived!"
"Great Quality and great price"
"Took a month to receive. Glasses were fine. wear them every day "
“Hi Robert,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the quality of your glasses. However, we sincerely apologize for the inconvenience you experienced with the shipping time.
To offer the best possible prices, we produce our glasses overseas, which can result in longer shipping times. We understand that this can be frustrating, especially when you’re expecting a quicker delivery.
For future orders, we recommend considering our rush service option. With this service, your glasses are produced in California, and the turnaround time is just a few days, ensuring you receive them much faster.
We appreciate your business and hope this information is helpful for any future orders you may place with us.
Thank you for your understanding.
Regards,
-Goggles4u”
"Ordered over a month ago, still no glasses..."
“Hi Jody,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I didn't know you could get quality glasses at such a good price and a discount on top of that."
"Ordering is so quick and easy, love that!"
"My glasses have yet to arrive.
This is the third request asking how my experience was but no glasses. This pair was to replace a pair that broke. When I bought them there was a repair option now there is not. My secondary backup pair my cat decided to claim so they now bear her mark and still no repair option and no glasses. So please send me my glasses and stop harassing me with requests about how happy I am until I have them. Also please reinstitute your repair option."
“Hi Vl,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
Further, we are saddened to hear about the issue with your previous glasses and we want to inform you that we never offered a repairing option on the website.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"We placed orders for glasses for my husband and I six weeks ago. I just received mine, it took forever, even though we paid for expedited delivery!! The glasses are very flimsy and the transition tint gives a glare that it’s very bothersome. My husband is still waiting for his glasses!! "
“Hi Theresa,
We sincerely apologize for the issues you’ve encountered with the glasses you received and the delay. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Spun the wheel, got an extra 21% off. They text me a coupon code. Entered multiple times at checkout and kept saying invalid code.
Also had a 28% off coupon code emailed to me this morning. Says that code was invalid, also.
Why refuse to give me the promised extra discount? I need the glasses now so I don’t have time to mess with it but I would really like to be credited back that money!
"
“Hello Andrew,
We sincerely apologize for the inconvenience you’ve experienced with the discount codes. We understand how frustrating this can be and appreciate your patience.
Please note that all coupons are subject to their respective terms and conditions to ensure maximum advantage for our customers. Upon reviewing your order details, we noticed that you chose rush shipping, which unfortunately does not qualify for the same coupons.
In future situations like this, we recommend reaching out to us in real-time via call or live chat. This allows us to provide immediate assistance and help you make the most of your discounts.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
-Goggles4u”
"Have ordered glasses multiple times. They are always accurate. "
"I orderd some sunglass for my self and very happy with the selection and cost. Just orderd a pair for wife very great cost."
"Ordered over a month ago and I still have not received my glasses or a tracking number. "
“Hi Douglas,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We are pleased to inform you that your order is now with the postal service and is expected to be delivered within the next few days. We have emailed you the tracking details for your convenience.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Cheap glasses for my work. Better than paying higher prices"
"The USPS lost my glasses and they went all over the state for 2 weeks. But I finally got them! The glasses are great and the progressive is even better than the last pair I got."
"hard to find all choices of clear frame for men. Mirror did not show the glasses"
“Hello Justin,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while finding the frames.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Chris,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”