"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Nice people to deal with.
Good quality.
Fashion
Fast shipping "
"very easy to order very nice eyeglasses"
"best pricing xxxxxxxxxxxxxxxxxxxxxxxx"
"I was sent the code EXTRA21 by text - which didn't work
and then I received another code today by email MEGA30
BOTH DIDN"T WORK - sad"
"Fast turn around on some very sharp looking glasses. Prescription is well filled. "
"LESS THAN HALF OF OTHER SITES !"
"Not caring for your drop down menu when putting info in for adress and shipping. "
“Hello Heather,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Really first time baying it was easy to navigate and pick what I wanted hopefully the glasses will be positive surprise "
"I love my new glasses! Very satisfied. Was easy to order, received them quickly and no issues with them!"
"I love the variety of selection you have for frames in small sizes.! Lots of other websites don't have the small sizes of frames that I need."
"I saw a pair of Kay Unger prescription glasses at one of my local shops and they were going to be almost $400 with progressive lenses. So, I couldn't believe it when I found the same pair at Goggles4u for around $80. Seemed way too good to be true. But they arrived yesterday and they're perfect. Will need some adjustment with the nose piece, but that is easily done. I just ordered a pair of prescription sunnies, and I expect them to be great, too. Thanks Googles4u!"
"Ordered and paid for transition lens but not received and the discount promised not applied "
“Dear Leslie,
We're sorry to hear that the recent pair did not meet your expectations and we have escalated this issue with the control team for further investigation.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”
"Ordered three add-on options; not sure what I got. Know that I did not get light darkening lenses add-on. Made them aware of it; heard nothing."
“Hello Victor,
We sincerely apologize for the glasses issue you've experienced. After carefully reviewing the details, it has come to our attention that there was an error in the selection of lenses during order placement ( Clear Thin lenses were selected instead of Photochromics (which turn darker in sunlight).
We understand that such issues can sometimes occur when ordering online. We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Regards,
-Goggles4u”
"Very affordable and good quality product. Thanks "
"I like the app,easy to use, great frames great prices"
A rep from Goggles4u, Goggles4u, has responded:
“Hello Naida,
We sincerely apologize for the inconvenience you’ve experienced with the discount codes. We understand how frustrating this can be and appreciate your patience.
Please note that all coupons are subject to their respective terms and conditions to ensure maximum advantage for our customers. Upon reviewing your order details, we noticed that you chose rush shipping, which unfortunately does not qualify for the same coupons. However, you were able to avail a 21% discount on this order.
In future situations like this, we recommend reaching out to us in real-time via call or live chat. This allows us to provide immediate assistance and help you make the most of your discounts.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
-Goggles4u”