"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Always a wonderful time shopping at G4U. Discounts make buying new frames worth it"
"I've purchased several pairs and havel had no problems, if and issues customer service is usually great!
I hope the 2 pairs I have purchased are of quality products
"
"have to call to much to track your item. slow regular shipping."
"easy to order good price cll center open 24/7"
"Shipping took a month and they are not the right prescription. Customer service no help with tracking information, they just say 21 days for every answer. "
“Dear Troylynn,
We sincerely apologize for the delay with your order and any inconvenience it may have caused.
To keep our prices as competitive as possible, our glasses are crafted overseas. For your convenience, we offer two shipping options:
Standard Shipping: Delivery within 14-21 business days
Priority Shipping: Delivery within 10-12 business days
Upon reviewing your order, we see that you selected the Standard Shipping option, and we’re pleased to confirm your order was delivered on the 17th business day, well within the estimated timeframe.
We also understand there has been an issue with your prescription, and we want to address it promptly. Our team will reach out to you via email shortly to ensure the matter is resolved to your satisfaction.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"Everything is still bleared"
“Hello Ian,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Gogglesu4u”
"Excellent, I ordered no line bi focals it's amazing to see what I've been missing.I didn't realize my tv was so nice.Reading is so much easier as well.Price was the best,I checked .I could have spent much more I'm completely happy and satisfied.Thank you so much.I can't drive anymore so this was perfect."
"So many styles to choose from, and at a great price. Highly recommended!!"
"Can't find ANY glasses listed on web site ???
Had to order using Google search images !!"
“Hello Raymond,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while selecting a frame to place the order.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"I called they said they would send the right one. Have not heard from them since. Don't know if they are are on the way or what's going on "
“Dear Barbara,
We sincerely apologize for the glasses issue you've experienced. After carefully reviewing the details, it has come to our attention that there was an error in the selection of lenses during order placement.
We understand that such issues can sometimes occur when ordering online. We can see that you have been in correspondence with our customer support team, and they have already processed an exchange order for you to resolve this matter. We can confirm that the exchange order was delivered to your Mailbox on 28th October.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"You delivered my glasses to another city when I had the correct address I have not gotten my glasses as of yet. "
“Hello Earl,
We’re very sorry for the inconvenience you've encountered with your recent order. We understand how frustrating this situation must be, and we truly appreciate your patience as we work through it.
Please know that we’ve escalated your concern to the appropriate team for a detailed review. We see that you’ve been in contact with our customer support, and we are committed to resolving this issue in the best possible way for you.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"Easy process thru prescription information input and checkout.."
"Not happy! Trying to get fixed again for the 3rd time. One lens is blurry and discovered the progressive lens is upside down on the lens. Sent email and no response back. "
“Hello Jerry,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this must be, and we truly appreciate your patience.
Please rest assured that we have escalated your issue to the relevant team for a thorough review. We can see that you have been in correspondence with our customer support team, and they have already processed a full refund of your order to resolve this matter.
Your understanding is highly appreciated. Our sincere apologies for the inconvenience caused.
Regards,
-Goggles4u”
"Waiting for chat, still waiting and waiting"
“Hello Customer,
We sincerely apologize for our delayed response on the live chat. Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Website was easy to navigate discount was added automatically payment was easy to navigate. "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Edward,
We sincerely apologize for the delay with your order and the lack of shipping updates.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 16th working day. We deeply regret any frustration or inconvenience this may have caused.
Thank you for your understanding and patience.
Regards,
-Goggles4u”