"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I'm really excited to get the glasses I just ordered, super cute!!!"
"Extremely slow delivery. Still have not received glasses "
"Glasses fit perfectly, and i can see well"
"Easy inexpensive and trendy .... as well as fast delivery. I Lost/broke my glasses unexpectedly. Blind as a bat...;) but when i reached out i was astonished with how quickly i was addressed. Recieved Great customer service. Very competent and reliable/understanding reps...I was about to cancel and resubmit my order but they were able to apply my promo code , I had forgotten to enter and they were able to compensate me appropriately. Im so appreciative. I can see now and I plan to make future orders as well."
"I placed the order on Nov 6 2024 and a month later Dec 7, 2024 I have not received my pair of prescription glasses. Having waited close to a month, I had to call Goggle4u to find out about the order status. Zero Communication - No emails from Goggles4u about order status. Calls are answered by call centers in India and they don't have a clue about the order. "
"Phone assist rushed me. Also said I didn't have an account which I did. "
“Hello Larry,
We sincerely apologize for the experience you had with us over the live support. We have escalated this with the relevant team for further investigation and improvement of services. We hope to provide you with a better experience in the future.
Regards,
-Goggles4u”
"Always a great experience ordering from here!"
"Buy8ng experience can be a challenge, but stay with it. The Tryon experience( my mirror) is worth it, because you get to see how it will look on you."
"Lenses were fine, frames have been sometimes good and sometimes barely adequate. Delivery for the last order took a full month: ordered Nov. 5, 2024, received Dec. 5. They were apparently made in Pakistan or Thailand."
“Hi Joel,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the quality of the lenses. However, we sincerely apologize for the inconvenience you experienced with the shipping time.
To offer the best possible prices, we produce our glasses overseas, which can result in longer shipping times. We understand that this can be frustrating, especially when you’re expecting a quicker delivery.
For future orders, we recommend considering our rush service option. With this service, your glasses are produced in California, and the turnaround time is just a few days, ensuring you receive them much faster.
We appreciate your business and hope this information is helpful for any future orders you may place with us.
Thank you for your understanding.
Regards,
-Goggles4u”
"This is my 3rd pair from goggles4u. I've been very satisfied with the service and quality of the glasses. "
"good discounts, although wish my prescription remained on file"
"goggles have a great selection of frames and options for the lenses at a great value. I can't wait to try them soon as the arrive. I may even buy an extra pair. their process is very consumer friendly once you select your frames from the vast selection. "
"Love this site! Everything is well made and easy to navigate. Thank you!"
"Great! Fantastic! Totally Affordable! Will order again. "
"I had a fault with original order and customer service were excellent and dispatched replacement without any fuss. The replacement are great and have no issues."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Shaul,
Thank you for your valuable feedback. We are sorry to hear about the unusual delay in your order. This issue has been escalated to our team for the improvement of service. We try our best to make the shopping experience wonderful. We hope to serve you better in the future.
Regards,
-Goggles4u”