"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Easy to use but limited choices"
"I submitted a prescription for trifocals but received bifocals. When I asked why I was told they do not make trifocals. I should have been advised of this before the glasses were made and offered a refund. Instead , Goggles4U sent bifocals and only after I contacted their customer service was I advised they do not do trifocals but if I send more money they could give me progressive lenses. This information came too late for me. Disappointed! "
"It took me more than a month to get my glasses. I wish I had a choice to choose 'Reading Progressive Lenses' instead of 'Distance'. Also, I am a bit of disappointed by the thickness of the lenses, even though I have ordered 'extra thin' already."
“Dear Alex,
We sincerely apologize for the delay and issues with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 20th working day. We deeply regret any frustration or inconvenience this may have caused.
Please be assured that we will reach out to you shortly to ensure that the issues with your glasses are resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Pas toujours évident de choisir sa monture. Heureusement que je connais les quotes qu'il me faut. J'aime pas trop les photos avec des porteurs, je préfère simplement les photos des lunettes.
Dommage que la livraison en Europe prenne toujours tant de temps..."
"No issues with the pair I ordered, just have to be patient for their arrival. "
"My experience was great the process was right
This isn't my second time buying from you Goggles4u.
I love the clarity of your glasses on a fit perfect"
"Disappointing because not 1 of. the discounts you sent me through email would apply."
“Hello Megan,
We sincerely apologize for the inconvenience you’ve experienced with the discount codes. We understand how frustrating this can be and appreciate your patience.
Please note that all coupons are subject to their respective terms and conditions to ensure maximum advantage for our customers. Upon reviewing your order details, we noticed that you chose rush shipping, which unfortunately does not qualify for the same coupons.
In future situations like this, we recommend reaching out to us in real-time via call or live chat. This allows us to provide immediate assistance and help you make the most of your discounts.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
-Goggles4u”
"After ordering a pair a month ago, I'm still waiting to receive my glasses!"
“Hello Elvira,
We sincerely apologize for the delay with your recent order. This situation does not reflect the level of service we strive to provide, and we regret any inconvenience this has caused.
Although your order was shipped via the Postal Service, we understand it has yet to be delivered. Please know that we are actively working to resolve this issue promptly.
Your satisfaction is very important to us, and we are committed to making this right. We will be reaching out to you shortly to ensure this matter is addressed to your satisfaction.
Thank you for your patience and understanding. We truly value your continued trust and are dedicated to preventing such issues in the future.
Regards,
-Goggles4u”
"Won’t buy here again everything is cheaply made. "
“Hello Loni,
We highly regret to hear about your dissatisfaction with the received glasses. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Great fit, awesome w prescription…. Perfectly happy with service, delivery and shipping…. Recommend highly!"
"Happy and very easy to use. I will use again"
"Have ordered a few times before this. Highly recommend GOGGLES4U for your glasses. Got me a pair and my other half a pair. I like the progressive lenses with a gray tint to block out the sunshine! The other prescription glasses were progressive also. Shipping didn't take but two weeks from order date. Looking forward to checking the new glasses again soon."
"It has been a month and I still haven’t received my glasses. I sent an email two weeks ago and they said it might be delayed due to the flooding. Haven’t heard a thing since then"
“Hello Lisa,
We sincerely apologize for the delay with your recent order. This situation does not reflect the level of service we strive to provide, and we regret any inconvenience this has caused.
Although your order was shipped via the Postal Service, we understand it has yet to be delivered. Please know that we are actively working to resolve this issue promptly.
Your satisfaction is very important to us, and we are committed to making this right. We will be reaching out to you shortly to ensure this matter is addressed to your satisfaction.
Thank you for your patience and understanding. We truly value your continued trust and are dedicated to preventing such issues in the future.
Regards,
-Goggles4u”
"GLASSES WERE MADE AND DELIVERED IN A TIMELY MANNER. THEY FIT JUST AS I EXPECTED. PLEASE MAKE MORE STYLES FOR THOSE OF US WHO NEED WIDE FRAMES, 145MM AND UP. THANKS MUCH."
"Ordering online is more streamlined & much more clear; this keeps me as a customer "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Richard,
We’re very sorry to hear about your disappointment. After reviewing the order details, we noted that bifocal lenses were selected during the order process. Unfortunately, we were not informed that you required trifocal lenses until after the order was delivered.
We genuinely appreciate your business and hope to have the opportunity to offer you a better experience in the future.
Regards,
-Goggles4U”