"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"website is very tricky to maneuver. difficult to save to a Wishlist if not impossible. tried to compare items but had to do it with pen and paper. waned to have a quick view of glasses for comparison and could not do side by side views.
Even so I have been using your site for years and have ordered many frames and lenses from you. Hopefully you will improve the website in the future."
"great variety of glasses styles and great prices "
"I have ordered many many pairs from this company and am so satisfied with there products. Will order many many more too.
Thank you goggles4u"
"Easy to navigate the purchase process. All you need is your prescription.
Competitive pricing. "
"I ordered these a month ago I still haven't received them. It's 10/30/2024 I ordered these glasses in September. To wait over a month for a pair of glasses is ridiculous."
“Hi Jack,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by circumstances, which are beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We are glad to see that your order has now been delivered, though we deeply regret that this resolution came much later than anticipated. We recognize the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Shows something and provides something else.
The product looks different when delivered"
“Hello Shahid,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"I love getting glasses from goggles4u"
"The eyeglasses are adorable - I always get compliments. I love the prices but it often takes many tries to get the whole thing set up and paid for. I'm not sure why but it just always takes three tries. after 2 weeks you usually get the eyeglasses which is about the same as any eye doctor office anyway."
"I have many many pairs. They are a fashion statement. The prices are phenomenal!!"
"Absolutely love the quality frames at a low cost!"
"The glasses were nice, however the wait to receive them was long. It doesn't say anywhere that the cone from Thailand. I was told this after I had not received them after a couple of weeks, it took almost a month to receive the glasses. "
"I lost my new pair of eyeglasses. I took them off and put them on my nightstand when I went to bed. When I woke up in the morning, they were gone. I have searched the house and the yard as I thought the dog might have taken them. But I can’t find them hence glasses order.
The best part is, it appears that my Humana spending account card was accepted!"
"I have been ordering from Goggles4U for about ten years now. The customer service is exemplorary. The products are great and the selection is amazing. Thank you!"
"Great glasses for the price but I wish they didn't take so long to get."
"I purchased my 1st pair of glasses because my new glasses got scratched while in my pocket at work. I wasn't sure of the quality I would receive because of the discounted price I paid. I am super excited and pleased with my purchase! So much so, I purchased a pair of prescription sunglasses as well! Thank you Goggles4U for your quality, affordability, and fast service!
A Satisfied Customer"
A rep from Goggles4u, Goggles4u, has responded:
“Hello George,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”