"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I'm happy with the frames and my prescription seems spot on. My issue is that the lenses have 2 very tiny flea bite chips along the edge. Customer service is ehhh. We never did come to an agreement. They do not go above & beyond to help. I still recommend as I think the quality is decent. "
"I thought the glasses would be expensive, but these are some great looking glasses for cheap! I'm super excited to get them!"
"Great service,All glasses have been spot on."
"Good prices and love their designs. Costumer service is okay not the greatest. "
"Stress Free, which I appreciate!"
"אין מה להוסיף על הכותרת!!!"
"Long wait after ordering, but if you read the reviews and the web site thus us normal so nit an issue. Bought these as a second pair,didn't get the darkening feature on my other glasses, so I got these with it. Frames seem sturdy enough however not sure about the side pieces they are very springy ,I'm pretty rough on stuff so we shall see ,it does offer a litter feel to the glasses and not as much pressure on the ears head. Liking the feel very much so far ,just hoping they hold up,I'm thinking as of now they will. Seems to be a great design. Very satisfied so far. "
"Glass came 2 weeks late. The case was broke is shipping due to horrible packing. The glasses were bent. Doesn’t seem to have much protection like I ordered on the lenses. Definitely will be shopping somewhere else. "
“Hi Michael,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Thanks for giving me the ability to too at a reasonable price "
"Really like having the mirror to try on the glasses. Pricing very affordable. "
"Emailed that one lens f my new glasses wasn't right. They emailed me back and said no problem that they would send out a new pair. "
"I am overjoyed with cost savings and quality for the money. I immediately ordered a second pair."
"I was a little nervous about ordering prescription sunglasses online but I was surprised by the quality of them. "
"I thought it took a little long to get my new glasses, it was worth the wait! I do wish they used a different delivery system though. Other than that everything was great!!"
"On their website it says when you order you can pick 10 day their standard delivery or 2-day rush shipping... Well, this took 30 days and when I did receive the glasses, they arrived damaged and when I told them about it, they did NOT seem to really care, even sent them pictures of it. They must have new management or something, they used to take care of the problems now they just don't seem to really care."
“Hi Randy,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand your frustration and disappointment.
Upon reviewing your order details, we see that you selected standard shipping, and your order was delivered within the committed timeframe. However, we are truly sorry to hear that your glasses arrived damaged.
We have escalated your complaint for further review and can confirm that you are in contact with our customer support team. Rest assured, we are committed to resolving this issue to your satisfaction.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Dear Heidi,
We apologize for the inconvenience you experienced with your recent order and we have already escalated this issue with the quality control team for further investigation and improvement.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”