"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Awesome site. Enjoyed the discounts"
"Price is always great. I never over pay for glasses anymore!!!"
"Ordered glasses before and was extremely happy with the quality . Needed another pair for work"
"Easy ordering, great selections and well made. "
"It was very easy to order. The online try, worked good for me. The quality of frames and my progressive lenses is very good. I like them. The glasses are comfortable to wear. I am very happy with my purchase. "
"I received new glasses and within a few days I fell and broke the left lense. I contacted Goggles4U to see if they had a warranty. It turns out that under the 15 days new glasses warranty, Goggles4U choose to replace my broken glasses. This did not fit under their warranty exactly, but they are replacing my glasses. Using their CHAT feature I was allowed to select new frames and they are making a complete new set of glasses at no charge to me. Unheard of customer service. Thank you GOOGLES4U!! Not only is the original price of glasses terrific, the customer service is superb."
"Good value for the price!"
"I will be ordering more easy expecting all met. Thanks "
"I received one pair and they are great. I hope to receive my second pair which are sunglasses soon"
"Have ordered numerous glasses and always please but did not rate as high as I would have due to the long shipping time."
"I am a bit worried about what might be delivered as I didn't get a chance to review the order and make sure all data was correct as I intended. Otherwise, it went smoothly enough, except for the uploading of the prescription - which I had to figure out what format the image has to be in to get it accepted. Then I was not told that it was uploaded correctly. "
"I'm happy with the frames and my prescription seems spot on. My issue is that the lenses have 2 very tiny flea bite chips along the edge. Customer service is ehhh. We never did come to an agreement. They do not go above & beyond to help. I still recommend as I think the quality is decent. "
"I thought the glasses would be expensive, but these are some great looking glasses for cheap! I'm super excited to get them!"
"Great service,All glasses have been spot on."
"Good prices and love their designs. Costumer service is okay not the greatest. "
A rep from Goggles4u, Goggles4u, has responded:
“Dear Heidi,
We apologize for the inconvenience you experienced with your recent order and we have already escalated this issue with the quality control team for further investigation and improvement.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”