"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"happy customer. will buy again"
"it was smooth and easy. i really liked the mirroring tool"
"It's always good with out getting pushed by sells person, trying to get You out the door "
"The production completed month ago and still no trace of the order. It makes no sense to order with you anymore "
"I liked the choices and feel like the glasses will be good quality"
"You flip around and don’t realize you’re now in PayPal accidentally. Even from your page it’s confusing to pay!"
“Hi Domanic,
We sincerely regret the difficulties you encountered while placing your order on our website. We’ve escalated this issue to the relevant team for a thorough review and investigation.
It’s good to see that your order was successfully placed. However, if you experience similar issues in the future, please don’t hesitate to reach out to us via live support, either by phone or live chat, so we can assist you in real-time.
Regards,
-Goggles4u”
"I was worried about the prescription being correct since I was ordering online but it worked out good."
"website is inflexible, and jumping around is annoying"
“Hi Marvin,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Took 4 weeks to receive order. Much too long. One week later, even washing before using provided cleaning cloth, and these "best, top the line " lenses are horribly scratched. Spend your money elsewhere."
“Hi Dana,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Everything was good with ordering. Waiting on glasses now"
"Could not log in to my old account to reorder so I went through the process again. Got my discounts"
"Everything is in a good selection, but when you Select lens color On the transition lenses, they need to be darker further down, then lighten, but other than that all selections are good"
"The only thing I didn't like was the search engine advertised very low prices which were not available. I still felt like I got a good deal."
"Where are my glasses? I have emailed with no response
"
“Hi Tina,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by a change that you wanted us to make after the order was placed.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u
”
"I have bought a few ssets .. very nice "
A rep from Goggles4u, Goggles4u, has responded:
“Hi Ram,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”