"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"After at least 3 weeks, no glasses were received from Goggles 4u."
"Cheap prices easy to upload my prescription online and i saved $200+"
"I like the choice of frames and low cost!"
"Self Explanatory. Still haven't received them. UGH"
“Hi Kerry,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Glasses are wonderful. Took longer to get to me (and I paid for the rush shipping). Company rep said they were going with a "new" drop shipment provider. Company did credit me for the extra shipping, so there's that."
"Everything about this process was as smooth as ice cream! I’m a repeat customer and hope the new set looks as great on me as the last did! And of course, if I have any issue at all I can easily call the folks in customer support. "
"It’s been over a month and still no tracking information. I’ve received a credit for the shipping, but how long do I wait receive the glasses or a full refund?"
“Hi Suzanne,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Can’t wait for get our new glasses. "
"Brilliant service! Quick delivery and amazing customer service! Great quality glasses too and definite recommend this supplier! Great work!! "
"Website was easy to use and a great price"
"This is the 5th time ordering on the website. The new improvements to the web app are great! I also had a question about the clip on glasses and I reached out to customer service for the first time and they were super quick and friendly. I hope muy glasses order turn out great. "
"I can have a half dozen pair for what the local place wanted for 1 and can pick and choose what I want to upgrade on each pair . "
"I ordered a 2nd pair of glasses and I made a mistake on the order. I received the glasses and couldn't read a thing. I called customer service and everything got resolved right away. New glasses are on order. "
"You must inform the buyers on your site that prescription eyewear is NOT filled here in the US and the customer must wait who knows how long, for delivery. My order was placed on Aug 3rd and the only message that I have received after 3 emails on different dates regarding delivery were all met with the exact same response. Item is in transit to our hub and will arrive within 10 to 12 days. Your should be refunding money at this point! For goodness sakes people, stick with US filled eyewear prescription companies, no matter the cost. At least, find another online company to fill your prescription."
“Hi Christine,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"My plastic frames broke after 1 month"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Barbara,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”