"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I order My glasses on June 28 and received a notification they had shipped on the 5th of July. I had order glasses from a list of frames provided when I used the filter of 2 day. When I contacted Goggles4u I was told I had not ordered glasses with 2day shipping and that it would take 10-21 days to get order. When I contacted them again in July I think it was the 15th. I was told they were on time and not to worry. Assured me they has made it to the US distribution hub and would be mailed out in less than 48 hours. When I contacted them again on 18th I was told I was lying and that the package would arrive in the 10-21 working day window. Give it time.As soon as they got package in US it would be shipped USPS advantage mail. Now none of these time frames were reflected in the order when placed. It is hidden in the site to confuse people. Now I finally got a tracking number on the order from USPS on 19th saying they would arrive on the 20th. Then the package was delayed until the following Tuesday. Now when you order an item I have never been told a order has shipped to then it not arriving in the US until 2 weeks later. They claim it was shipped by air. But that would be onevery very slow flight right. So clearly they never shipped when they claimed to and then blamed mw the customer for the delays as it on the website tucked away that it takes up to 21 business days. Claimed I never ordered the glasses 2 day evn though I recreated the order and sent it to them the same way i placed the order. The next day they claimed I never sent them that proof and that the frames are not even from that 2 day list. Created it again this time it does have a place to change shipping to 2day or standard however neither states the time frame required still. SO they made some changes after my compaints. But still claim no the 2 day option can not be listed as option because they are not frames carried in the US facility. Sent them the link and they say thats not possible as they dont carry the frame in US. They refused to admit their screw ups and said they would refund shipping however they did not. They refunded like under 2 dollars of the 5.95 shipping . Clearly this place has issues and they should be avoided at all cost. I have filled a BBB claim.
"
"To start with prices are half of the competitors then if there is a sale the prices are amazing."
"Affordable and quick delivery. Will definitely use again. "
"Took much longer to receive than in the past."
“Hi Theodore,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 15th working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"can't go wrong and can't beat the price"
"This experience was excellent. User friendly and I can't wait to recommend this site others."
"Have bought glasses from them twice already and they have done a great job
"
"Every single pair I buy is perfection!!!! Thanks so much for making being able to see affordable!"
"EXCELLENT FOR GOOD PRODUCT FOR FAMILY"
"Hi your prices are very good for me "
"It was easy to order and light on the checkbook."
"TBD?? So far finding frame sizes seems a bit convoluted...."
"First time ordering glasses online. Sent my perscription and placed order. My order came in and loved the fit and clarity of the glasses. Will be ordering glasses again from you."
"the opportunity to purchase such classic frames and glasses at an affordable price is absolutely incredible. I love the selection, and of course the price, but more importantly knowing that I can order my frames, in the privacy of my own home without having to go to a retailer. Thanks so much for all you do."
"I have a very strong prescription. Usually when I am done adding up thin lenses and all the coatings my glasses cost several hundred dollars even with insurance. Goggles 4 u is the first time I've ever been able to own more than one pair of glasses at a time. "
A rep from Goggles4u, Goggles4u, has responded:
“Hi Randy,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this situation has been for you and appreciate your patience.
To clarify, we offer two types of services:
Rush Shipping: In this method, we produce the glasses in California with limited frames, lenses, and prescriptions to ensure quick production. We offer two shipping methods in the Rush Service:
USPS Priority, which takes 3-5 working days.
2-Day UPS, which takes 2-3 working days.
Regular Service: In this method, we produce the glasses overseas, offering a wider range of options in lenses, frames, and prescriptions, along with special discounts on regular orders. There are two shipping methods with the Regular Service:
USPS Ground Advantage, which takes 14-21 business days.
USPS Priority, which takes 10-12 business days.
Upon reviewing your order, we can see that you selected USPS Ground Advantage, which has a delivery window of 14-21 business days. Your order was delivered on the 16th business day, which falls within this timeframe.
We understand the confusion and frustration caused and We will try to further improve the clarity of our shipping options.
Additionally, we have already issued a partial shipping refund for the inconvenience you experienced. We deeply regret any frustration this situation has caused and are committed to improving our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
-Goggles4u”