"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I received my first order and am very pleased. I just ordered another pair."
"I just downloaded my glass prescription and basically chose my frame...not only the style, but the size and color I wanted. Being 60+ yrs young, I enjoy changing my frames and thanks to Googles4U, I have a nice selection that has not broken the bank. Catch a sale and buy some progressive lenses and upgrade with transitions...great bargain!!
Really can't go wrong...all delivered in a timely fashion!! I highly recommend Goggles4U to anyone who wears glasses!!
"
"I ordered 3 pair of glasses and none of them are wearable. My eye doctor said none of them have the pupil diameter or distance is accurate. All 3 pair are off and now I am out over $200! One pair is not even, meaning when you unfold the glasses one ear piece touches the flat surface and the other isn’t even close. I plan to contact Customer Service, if there is any additional information I will update my review."
"last order took a long time but good quality"
"I ordered the glasses on 6/27 and I got the glasses today 7/29. A full month an 2 days later. According to your shipping on your website the pkg should have taken no longer than 21 days. I am not happy with goggles 4 you."
“Hi William,
We want to express our deepest apologies for the severe delay in your order. We understand how frustrating it must have been to wait for more than a month. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"YOUR PROMO CODES ARE DECEPTIVE"
“Hi George,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the application of the coupon code on our website. Please note that all coupon codes are applicable subject to their terms and conditions which need to be followed to take advantage of them.
Upon reviewing the details we found that you have placed the order with rush shipping and unfortunately, we do not offer the same discounts on rush shipping orders.
In such cases, you can always connect with our live support via chat or phone for swift assistance.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"Alway good quality and great service "
"Was placing my order because I signed up for text and got a promo code yesterday and when I entered it it said not valid...went ahead and purchased but was disappointed "
“Dear Jessica,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced while applying the coupon code on our website. Please note that all coupon codes are subject to their specific terms and conditions, which must be met to take advantage of the discount.
After reviewing your order, we found that you selected the rush shipping method. Unfortunately, the same discounts do not apply to rush orders.
For any future concerns or assistance, please feel free to connect with our live support via chat or phone for swift help.
We apologize for any trouble this may have caused.
Regards,
-Goggles4u”
"When entering filters it would be more convenient to be able to continue down the line instead of having it flip to the top and need to scroll down again. I discovered an error in my order before checking out and could not go back to correct the error other than starting my order over. It would be good to have that option. Selections and prices are excellent."
"I have used this company at least four times and they have always been fantastic! The price, the service and the product is top shelve."
"Very easy to navigate site , and get a great deal too"
"I 'll be back Thanks carl"
"Website is super easy to order this order is for my daughter I hope they fit as well as mine I love my first order for me they for very well. I got plain and sunglasses for me love the sun glasses they give just the right amount of shade. As for shipping is standard but will get here on time of you order 1 1/2 in advance of needing them. "
"2nd time order thru. advise others of great service."
"Very pleased for the price. Took almost a month to receive. "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Meredith,
We apologize for the inconvenience you experienced with your recent order. We understand how important it is to have glasses with the correct prescription, and we're sorry to hear that the recent order did not meet your expectations.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u
”