"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"i sent jason a copy of my script but have not heard back"
"Delivery was slow but I'm very happy with the quality of the frames and lenses. "
"Website is extremely easy to navigate. Pricing is vey reasonable. Quick shipping. It all adds up to a great experience."
"I Love this company. I'm legally blind so it's hard to get prescriptions but not on here. I love the choices I have and the prices are Awesome. Goggles4u is a Blessing. Thank You "
"Best thing I can say is the product and service was "meh""
“Hi Michael,
We sincerely apologize for the inconvenience you experienced with your recent order. To offer the best possible prices, our glasses are produced in overseas facilities, which impacts our shipping times.
If you encounter any issues with the product you receive, please do not hesitate to reach out to us via our live chat or email support. We are committed to resolving any concerns to your complete satisfaction.
Thank you for your understanding.
Regards,
-Goggles4u”
"It has been over a month and I still haven’t received my glasses and getting the run around. "
“Hi Megan,
We deeply regret the frustration and inconvenience caused. The glasses were produced and shipped on schedule from our facility. However, according to USPS tracking, the order has not been delivered yet due to issues with the shipping address. We are currently escalating this matter with the relevant team and will provide you with an update via email shortly.
We sincerely apologize for the delay and appreciate your patience as we investigate this issue and ensure a prompt and safe delivery of your order.
Regards,
-Goggles4u”
"It's 2024 and you should be better at making a functioning website"
“Hello Nick,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced while browsing the website.
In such cases, you can always connect with our live support via chat or phone for swift assistance.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"The progressive lenses were made exactly the way it should be. The frame is lighter than expected which was not a bad thing. It took a while for the delivery though."
"Recently purchased 3 pairs goggles 3U products,being not to comp literate ordered bifocals and received moon shaped transitionals,tiny reading transition l can't read with. Otherwise Great.just ordered real bifocals hope this pair is great all-round
Please.lo e your company so much above Aussi componys"
"Seamless ordering process, paid for expedited shipping and received my glasses when promised. Quality is great, I'll return for sure."
"Ordered two pairs of glasses and only received one. Tried to contact them and no response "
“Hi Ronald,
We would like to apologize for the inconvenience and the lack of communication about the delivery of your recent order.
We want to inform you that your order comprised 2 pairs of glasses, including one standard frame and one rush frame. The rush frame was dispatched ahead of schedule as rush orders typically have a turnaround time of 3-5 days. However, the remaining standard pair is currently in transit. Anticipate the arrival of this pair within the next 7-9 working days.
Regards,
-Goggles4u
”
"It's too soon for a review I don't know and don't want to answer about future aspects of this company yet as I am a first timer and do not know how all things will be working . I have just placed an order and will have to wait and see how things go . I'll be glad to give an accurate review when I receive my order today is June 8th 2024 placed my order let's see how long it takes and let's see how the glasses fit the prescription etc Thank you for the opportunity for a review goggles for you smiles."
"Great product as well as great service. "
"I ordered two pair of glasses. Each came with these Coke bottle thick lenses. These are their standard lenses. I have never had thick lenses like this from another reseller. If you want regular "thin" lenses, they charge another $23. Not quite a month after ordering I do have two pair of glasses, but both pair hurt my nose bridge because the lenses are so heavy. One new pair arrives next week after paying additional money. That will have been three weeks. It can take up to a month to receive your order."
“Hi Sherman,
We are truly sorry to hear about your dissatisfaction with your recent purchase. The thickness of the lenses is influenced by the strength of the prescription, and after reviewing your details, we found that your prescription is on the strong side. This is why the lenses in the glasses you received were thicker, as they were made with standard lenses.
In response to your concerns, we have already processed an exchange order. We upgraded your lenses to thinner ones and charged the additional amount for this upgrade to ensure you don’t face this issue again.
Additionally, please note that our standard turnaround time is 14-21 working days, as our glasses are produced overseas to offer the best possible prices. We do our best to deliver your order as quickly as possible.
Thank you for your understanding.
Regards,
-Goggles4u”
"Good fit and price, with prompt delivery.
I will buy from you again."
A rep from Goggles4u, Goggles4u, has responded:
“Hi John,
We sincerely apologize for the issues you've encountered with your recent glasses order. Your satisfaction is extremely important to us, and we truly understand the frustration this situation has caused.
Rest assured, we have escalated this matter to the relevant team for a thorough investigation and swift resolution. We can see that our support team is already in contact with you, and we are committed to resolving this issue promptly and to your complete satisfaction. We regret any inconvenience this has caused and appreciate your patience as we work to rectify the situation.
Thank you for your understanding and patience as we diligently address this matter.
Regards,
-Goggles4u”