"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I chatted with Abraham online to find some frame options. Although I couldn't find really artsy, colorful frames in my size, I did find some great options that will give me some variety. I have only ordered my prescription eyeglasses from Goggles4u for the last 3 years because I can have several pair to mix and match. Great experiences in ordering because your website is easy to navigate and your associates are always available to chat. Thanks!"
"Have not received this order I just placed, but have purchased from Goggles4u many times and they never disappoint."
"My pilot sunglasses did not last long, the surface tint black coating was fading off."
"Ordered a pair of glasses with 'all the options' Blue light blocking, anti-glare, progressive and sun light transition, $59 including shipping. Skeptical they would match the quality of my $450 glasses purchased at my Doctor's office. AMAZING - they work GREAT. Have recommended to family & friends. Suggest paying to 'quick shipping' as USPS took almost 3 weeks to deliver with standard shipping.
"
"Will see and comment when I receive my order."
"This is my third pair I just ordered, prices are great and customer service was very helpful when I submitted an error in my prescription. "
"I broke my last pair of glasses and I am a mail carrier here’s to hope they arrive in 2days!"
“Dear Angelica,
We want to inform you that we offer two different options in the rush service for your convenience.
1 - USPS Priority takes 3-5 working days
2 - 2-Day UPS takes 2-3 working days
The first option was selected for your order and we see that the order is currently in transit and will be delivered to you within the committed timeframe.
Regards,
-Goggles4u”
"This is my 4th order. I always receive great glasses at a great price "
"Sometimes RX arrives off they replace it but takes time. "
"So convenient, easy to deal with, great glasses!"
"I've purchased several glasses and it's always easy. 120% better than going to a eyeglass center. No haggle at Goggles4u just best option for wonderful pricing."
"The glasses themselves are fine however, the frames had two metal pieces that weren’t really glued correctly on there and fell off both sides."
“Hello Laurie,
We want to extend our sincere apologies for the issues you've faced with your recent glasses order. Your satisfaction means everything to us, and we truly understand the frustration this may have caused.
Please know that we have already escalated this matter to the relevant team for a thorough investigation. Additionally, we will be contacting you via email very soon to provide further assistance and ensure that any remaining issues are promptly addressed.
We appreciate your understanding and patience as we work diligently to resolve this situation to your satisfaction.
Regards,
-Goggles4u”
"Good variety of glasses. The prescription is perfect. Love the prices "
"So simple I loved it. So many options. This is amazing!!"
"Awful experience overall ! Once I was near the one month mark after placing my order I contacted customer service, The reply I got was a canned answer. Yet I never received any tracking information or my order. See the response after over a month of waiting:
Hello
We hope this email finds you well.
The order was shipped out from our overseas production facility in a bulk shipment. A USPS Mail tracking number will be emailed once it arrives in the US. The normal transit time is 7-12 days after shipment.
Please let us know if you have any more questions, comments, or concerns.
Appreciatively,
Sales and Support"
“Hi William,
We sincerely apologize for the lack of communication and the significant delay in delivering your recent order. This situation falls short of our service standards, and we regret any inconvenience it has caused you.
We have checked the details and we can see that the order was delivered to you on 20th May. To compensate for this delay, our support team will be reaching out to you via email to provide additional assistance and offer compensation for the inconvenience.
We appreciate your understanding and patience in this matter. Your satisfaction is important to us, and we are committed to improving our service to prevent such issues in the future.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Phoebe,
We sincerely apologize for the inconvenience you have experienced with the glasses you ordered from us.
After carefully reviewing the details, we have found that the issue pertains to an order you placed last year. While we are always committed to resolving any problems our customers encounter, timely communication is crucial for us to address and rectify issues promptly.
We genuinely value your feedback and would like to ensure that such situations are handled more efficiently in the future. Therefore, we kindly request that you reach out to us as soon as any issue arises. This will allow us to provide immediate assistance and ensure your satisfaction with our products and services.
Once again, we apologize for any inconvenience this has caused. If there is anything else we can do to assist you with your current situation or any future needs, please do not hesitate to contact us via Live Support.
Regards,
-Goggles4u”