"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I wish you can expedite the delivery to the USA "
"It is been always really good experience"
"Very affordable price and cute styles"
"I have not recieved my refund for my last order that could not be filled with the prescription I have. "
"Easy glasses to get, hoping for the best experience"
"Always get good quality glasses at a good price. Love the different styles as well. "
"Why does it take so long? When I order it should take maybe 2 weeks but it takes MUCH longer."
“Hi Richard,
We are truly sorry to hear about your dissatisfaction with the delivery time. In our effort to offer the best possible prices, we produce our glasses in overseas facilities, which impacts our shipping times. We provide two shipping methods:
Standard shipping, which takes 14-21 business days.
Priority shipping, which takes 10-12 business days.
For your order, the standard shipping option was selected, and we see that it was delivered within the specified timeframe on the 15th business day. However, we deeply regret any inconvenience this may have caused you.
Please accept our sincerest apologies, and thank you for your understanding.
Regards,
-Goggles4u”
"The only thing I have a problem with is the length of time for the manufacturer and shipment of the glasses.
However, the glasses are clearly superior."
"So glad I found this website!!"
"I've always have great customer service with any assistance I may need. No hassles. And because my insurance doesn't cover my glasses Goggles4u has been a life saver. The glasses are affordable & good quality. I highly recommend to all my friends. Thank you."
"Goggles can't, won't deliver. Their shipping operation is non-functional and illiterate. The company can't, won't verify addresses and sent my order without an address. I placed 2 orders nearly a month ago and I still have no idea where they are. I requested a full refund from Goggles, which has been denied.
I can't speak to the quality of the product because I never got them, but they aren't trying to issue a refund.
My goggles4U experience has been pure garbage.
"
“Hi Kenneth,
We are truly sorry to hear about the issues you experienced with your recent orders. Your satisfaction is extremely important to us, and we understand the frustration this situation has caused.
Upon reviewing your orders, we found that you placed one with our regular service and another with our rush service. Unfortunately, an incorrect address was provided during the ordering process, which affected the delivery.
The rush order was not delivered by the postal service due to the incorrect address. As a result, we have processed a full refund for this order. For the regular order, we were able to update the shipping address, and it was successfully delivered yesterday.
We sincerely apologize for the inconvenience and any frustration this may have caused. Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Great customer service, and right on time. Great price too."
"This is my third prescription. Each set of eyewear has proven to be correct and durable. "
"I received my glasses I could see out of the right lense but not the left. Not happy at all."
“Dear Michele,
We deeply apologize for the issue you faced with your recent purchase from us. This falls far short of the service we strive to provide. We have escalated the matter to the relevant department for a thorough investigation.
Our support team is already in contact with you, and we are committed to resolving this issue promptly and to your satisfaction. We regret any inconvenience this has caused and appreciate your patience as we work to make things right.
Regards,
-Goggles4u”
"i sent jason a copy of my script but have not heard back"
“Hi John,
We sincerely apologize for the issues you've encountered with your recent glasses order. Your satisfaction is extremely important to us, and we truly understand the frustration this situation has caused.
Rest assured, we have escalated this matter to the relevant team for a thorough investigation and swift resolution. We can see that our support team is already in contact with you, and we are committed to resolving this issue promptly and to your complete satisfaction. We regret any inconvenience this has caused and appreciate your patience as we work to rectify the situation.
Thank you for your understanding and patience as we diligently address this matter.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Dear Randy,
We sincerely apologize for the inconvenience you faced. We want to inform you that the refund of the order was processed from our end on 12th June and it usually takes 3-5 working days for the amount to be reflected in your statement.
Regards,
-Goggles4u”