"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I would appreciate having them sent. I am wearing my 1980s glasses."
"Very good price for good eyeglasses "
"USING GOGGLES4U IS A VERY EASY WEBSITE TO USE."
"The cusotmer service was nice but I had to call twice regarding where the item was and when it would be delivered I ordered 5/2 and did not receive it until the end of May almost June. The product was great and was what I expected. I will order again but see if I can find something that doesn't take so long."
"Easy shopping and easy ordering. "
"Good price. Nice glasses. But at no time was I kept updated through the process. Wasn't informed when they were shipped &/or delivered. (Was out of town when delivered)
"
“Hello Sandra,
We sincerely apologize for not informing you about the shipping time or date for your recent order. We understand how important this information is and regret any inconvenience this oversight may have caused.
We are pleased to hear that you are satisfied with the order you received. Please know that we have escalated this issue to the relevant team for further investigation to ensure it does not happen again.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"I have brought over 10+ pairs.
Happy with my purchase.
Only thing I wish we could get them a bit faster.
But their Customer Service is 10+++
Excellent & Highly Recommend it.
I will be back!!"
"The eyeglasses were ok but the packaging was horrid.
The eyeglass case was severely damaged/cracked, couldn’t use it had to throw it away."
“Dear Cristina,
We want to extend our sincere apologies for the delay and the issues you've faced with your recent glasses order. Your satisfaction means everything to us, and we truly understand the frustration this may have caused.
Please know that we have already escalated this matter to the relevant team for a thorough investigation and swift resolution. Additionally, we will be contacting you via email shortly to provide further assistance and ensure that issues are promptly addressed.
We appreciate your understanding and patience as we work diligently to resolve this situation to your satisfaction.
Regards,
-Goggles4u”
"Delivery time is not adequately explained."
“Dear Wayne,
We apologize for any confusion and inconvenience regarding the delivery time of your order. To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which means initial shipping from there.
For your convenience, we offer two shipping methods:
Standard shipping, which takes 14-21 business days.
Priority shipping, which takes 10-12 business days.
For your order, the standard shipping option was selected, and we see that it was delivered on the 15th business day, within the expected time frame. We sincerely regret any misunderstanding and inconvenience this may have caused.
Thank you for your understanding.
Regards,
-Goggles4u”
"No problems.... The ordering was easy"
"I just love the price. On a fixed income so I can buy more than 1. Pair."
"Get emails with great discounts but when try to use not always accepted, even if used right as email or text is received. Can be very frustrating!"
“Hi Jessica,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with applying the coupon code on our website. Please note that all coupon codes are subject to their terms and conditions, which must be followed to take advantage of them.
After reviewing your order, we found that you chose rush shipping. Unfortunately, we do not offer the same discounts on rush orders as we do on regular orders. However, we see that you received the best possible discount available for your order.
In such situations, you can always reach out to our live support via chat or phone for prompt assistance.
We apologize for any trouble this may have caused.
Regards,
-Goggles4u”
"Long delivery home. Love one pair other is just ok."
"Sometimes hard to navigate so many choices! Live chat was a big help!"
"Wasn't sure what to expect for the price, but I love my sunglasses "
A rep from Goggles4u, Goggles4u, has responded:
“Dear Sandra,
We wanted to inform you that your order is currently on hold because the photo you uploaded with the order does not include the prescription values required. We have sent you an email regarding this issue but have not yet received a response.
We have notified the support team who will be in contact with you shortly via email regarding this. Please get back to us as soon as possible so we promptly process your order.
Regards,
-Goggles4u
”