"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"took too long for the product to arrive"
"After receiving my glasses I discovered they were much too large and the prescription was wrong. I have asked for a refund as I have returned the glasses to the company. Still no response from Goggles. Never again and am so disappointed."
“Dear Barbara,
We sincerely regret the experience you had with your recent purchase from us. This matter has been escalated to the relevant department for a thorough investigation. Our support team is already in contact with you, and we will ensure this issue is resolved to your satisfaction.
Regards,
-Goggles4u”
"I had code Brave28, but it became invalid when I placed the order. Then I tried again and it accepted Mega28, and the same thing happened again. None of the other codes worked. I had bought these in the past, and I was happy. This time, I bought seven pairs for my whole family, and it was an annoying experience. "
“Hi Richard,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the application of the coupon code on our website. Please note that all coupon codes are applicable subject to their terms and conditions which need to be followed to take advantage of them.
Upon reviewing the details we found that you ordered 7 pairs in total and the additional 28% discount can be applied to a maximum of 5 pairs in the cart. However, we see that you were able to avail the best possible discount on your order.
In such cases, you can always connect with our live support via chat or phone for swift assistance.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"Ordering my 6th pair!!! I LOVE THESE!!!! It is amazing to see with my sunglasses on!!! My lasix makes the sun too bright for me, prescription sunglasses are the best!"
"I couldn't Ad the coupon save 21"
"It's not a good experience.
I ordered a pair of glasses. The frame is nice but the glasses are very weird. I emailed them but they didn't reply me yet.
"
“Dear Lubna,
We deeply regret the experience you had with your recent purchase from us, and we have already escalated this matter to the relevant department for a thorough investigation. Rest assured, we will be in touch via email shortly to offer further assistance and ensure that the issue is resolved promptly.
Best regards,
-Goggles4u”
"So far I've received 2 pairs of glasses and I've ordered a 3rd pair... I am happy with the 2 I've received, although 1 pair is of better quality than the other. I see just as well, if not better out of these than with my $250 glasses. I'm excited about getting the 3rd pair! I will say, though, be prepared to wait at least 3 weeks or more to get your order, so if you need them pronto, pay for a rush order."
"I ordered my frames and added what I needed for each pair of glasses. My intentions were to order two pair, but with the prices I order four pair. I received a deal I could not get anywhere. I am a happy person and can not wait to wear my glasses"
"Quick easy process! Lots of frames to choose from."
"Still waiting for both pairs of glasses. One pair seems to be floating around Houston another might arrive early next week."
“Dear Peter,
We deeply regret the severe delay in the delivery of your recent orders with us. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience this has caused.
We want to inform you that your orders are now in transit and should reach you shortly. To make amends for this delay, our support team will be reaching out to you via email to offer further assistance and compensation for your inconvenience.
Thank you for your understanding and patience in this matter.
Regards,
Goggles4u”
"very easy, not complicated process"
"I ordered two pair of glasses and both times my credit card was compromised
so no more"
"Cheap and amazing shipping price, the discounts added is awesome, saved me so much money. So worried about paying a lot, definitely gonna buy again!"
"I am getting use to them. First time I have had progressive lens. Shipping was slow
"
"It makes it possible to own a new pair of glasses on a fixed income! The other places are ripping people off. I used to work in a lens place so I do know! "
A rep from Goggles4u, Goggles4u, has responded:
“Dear Robert,
We are truly sorry to hear about your dissatisfaction with the delivery time. In our effort to offer the best possible prices, we produce our glasses in overseas facilities, which impacts our shipping times. We provide two shipping methods:
Standard shipping, which takes 14-21 business days.
Priority shipping, which takes 10-12 business days.
For your order, the standard shipping option was selected, and we see that it was delivered within the specified timeframe on the 13th business day. However, we deeply regret any inconvenience this may have caused you.
Please accept our sincerest apologies, and thank you for your understanding.
Regards,
-Goggles4u”