"I shipped 13 boxes of personal effects from Toronto to Mountain View CA. Navis picked them up from inside my house and delivered them inside an apartment in Mountain View. Navis handled all the interactions with US customs. The boxes were not damaged in any way and there were no issues with US customs. My interactions with Navis were all by email and telephone. The Navis person (Bernice) was professional, polite, patient and helpful. I am 100% satisfied."
"Reached out to 15+ different packing companies in Florida and GoNavis was the only that could make it happen.
GoNavis team - thank you very much. Special thanks to Ron Howe - absolutely amazing customer service!! "
"They communicated well. It took a little while because of the pandemic, but once they picked up the items, they came quickly. Packing was perfect: double boxed, double-strength cardboard. Fragile porcelain arrived in perfect condition. They know what they're doing. It was almost TOO well packed--it took a while to remove the big industrial-strength staples they used to seal the boxes. : ) You're paying for their expertise in this area, and it shows."
"Came out to my house and looked at the sculptor and gave me a bid of 3,900 to move it to Flordia. Few days later they called and decided to ship it on a flat bed and told me it would cost 8,000 when I asked them why they said it was because of the weight. When I called another trucking company they told me that since it was shipping on a flat bed the weight did not matter. I told themI would have it picked up and moved with someone else. They charged me 1,000 to store it in their warehouse and pick it up. I didnt need it to be picked up had I known it was $8,000 to ship it. Then they called me and told me that since the driver wouldn't be there until 3:30 they would have to charge me overtime for their employees. They wouldn't let me use their forklift to put it on a truck and I had to rent one. Then they told me the rental had to pick it up on the same day because they would have to leave it on the street with the key in it. I live in Flordia and was not able to control the pick up. I would never recommend Navis."
"Communication was great, and it was a large painting that was to be delivered that was packaged incredibly well, very professional; it arrived without damage, not even a scratch. Cost was pretty high, but I did not have any other options so I can't lend enough of a comparable. When it came time to deliver, I was promised to my door, but it ended up instead at the end of my long and steep driveway -- not good for a 175 lb package. Delivery driver told me I just had "to deal with it", though I was eventually able to convince him to help me push it up the driveway. I made everyone involved aware of the driveway issue, was assured it wouldn't be a problem and that consideration was included in my cost. But in the end it was not delivered properly and created a lot of stress, a near heart attack pushing it up my driveway, and a lousy way to get that last mile completed by putting it all on me. Great packaging, lousy delivery, low value."
RSR Acquisition, LLC