"I shipped 13 boxes of personal effects from Toronto to Mountain View CA. Navis picked them up from inside my house and delivered them inside an apartment in Mountain View. Navis handled all the interactions with US customs. The boxes were not damaged in any way and there were no issues with US customs. My interactions with Navis were all by email and telephone. The Navis person (Bernice) was professional, polite, patient and helpful. I am 100% satisfied."
"Navis did an excellent job of picking up my item from the auction house and taking care of all details to ship the item about 2000 miles. Communications were excellent! I received regular phone calls from their helpful staff as to the status of my item being prepared for shipment and then when it was shipped. The item was well-packed and arrived without any damage to it."
"The shipment matured nicely after initial difficulties with different understanding of payment method and proof thereof . Dionn was a star . The computer who kept on pestering me not so bright - how could I give a review when I had not received the parcel . Just as it is now saying Great Story when I have not finished . Weird ! Human contact is the way I have always done business . So give me Dionn any time "
"The online reviews on Navis were favorable which is why I decided to entrust the transport of a valuable painting from San Diego, CA to North Carolina, to their hands. However, regrettably, the service that I received did not live up to the hype .... put quite simply, it was disappointing and poor. The only part of the entire process that was efficient and seamless was the pick up of the painting. Thereafter, it was downhill all the way! The level of communication by the office manager was woefully inadequate and virtually non-existent, and included multiple failed attempts on my part to acquire information regarding the shipment. My frustration came to a head when I was kept waiting for 20 minutes on the other end of the phone while one of his colleagues went to fetch him .... he never "appeared".
After lodging a complaint with the owner of this particular office who personally addressed my concerns in a conciliatory manner, his promise of financial reimbursement for the poor service I had received never came ... disappointing but perhaps not surprising.
When it comes to using this particular Navis facility .... look elsewhere ..... this one is NOT to be recommended!"
"I used Steve and his team to pack and ship 6 fine art pieces to East Coast. They were great to work with and all of our pieces arrived packed safely in a crate and on time. I will definitely use them again!"
RSR Acquisition, LLC