"I shipped 13 boxes of personal effects from Toronto to Mountain View CA. Navis picked them up from inside my house and delivered them inside an apartment in Mountain View. Navis handled all the interactions with US customs. The boxes were not damaged in any way and there were no issues with US customs. My interactions with Navis were all by email and telephone. The Navis person (Bernice) was professional, polite, patient and helpful. I am 100% satisfied."
"My experience was mixed. I felt confident in Peter and the handling and shipping of the paintings. He always answered the phone and kindly addressed my concerns. What was somewhat puzzling, however, was the tone of the corresponding emails between my contact in Paris and him. Peter's tone was often a bit aggressive and left one feeling trivialized. This was strange and disappointing since he seems to work hard and is likely very good at what he does. I wish him well, but not sure I feel comfortable with this behavior, it seems unnecessary in an already challenged world."
"Fed Exp refused to deliver the shipment to our condo. The driver was rude to my Condo Building Manager and staff. Thankfully I called Fed Exp in Fort Myers and they heard my concerns and they dispatched for free another truck and driver the same day and they brought it to my condo. Navis said to do what Fed Exp did would cost I recall An additional $800!"
"The movers that packed my daughter’s rental truck left out a large, custom made table top, a fact that wasn’t discovered until our arrival at her new home 1000 miles away. I discovered NAVIS on the internet and realized it was only ten minutes from the storage unit where her things had been stored. The owner, Bob Gray, was leaving at 4 PM for a long weekend, but graciously allowed me to drop the table top off for an estimate. He kept me informed throughout the process, though he wasn’t in the office, and the piece was packed and shipped on Monday. It arrived on Thursday, only one week after my sliding it onto his loading dock minutes before closing. The table top had a laminate top whose edges would have easily chipped had the packers not taken extreme care to pack it in such a way as to prevent this from occurring. The transport company driver was polite and helpful to my daughter on delivery and now she has a table, not just an iron frame. I highly recommend this company for its attention to detail and swift expedience in the resolution of our “crisis”."
"I needed to send six large framed lithographs to New Mexico for an art auction. Steve, oversaw the packaging and decided we needed to split the shipment because of the size and weight. The art work was packaged and shipped across country without any damages, every item arrived in great condition.
I will definitely use this company again for valuable shipments.
Thank you."
"From the first call to the drop of experience was amazing, they took time to explain to me, and truly experts at what they do; they customer service is white glove; I am super happy with their services and to had come across their company, definitely recommend and using them for any future shipping needs.
They take pride on what they do and do great!!!"
"Peter and his team provided good service and were on top of every aspect of the crating job he did for me. We was up front about all charges, and while it cost more than expected in the end was still someone I would turn to again. "
"I arranged to have them pick up a piece of electrical equipment from an auction warehouse in Florida and ship it to Minnesota. The transaction went very smooth. Communication was excellent. The equipment arrived at my shop packaged very well. Overall, I was very pleased with my transaction."
RSR Acquisition, LLC