"It is a great website. I am able to see the product I am looking for and it gives me a delivery date in which I can inform my location. Easy to use."

"Great customer service and technical support. Both addressed my questions with clarity and professionalism."

"Grainger.com is so easy to use I don't even use the printed version of the catalog"

"Very helpful and professional"

"Chat was very helpful, thanks"

"Not intended for consumer use"

"Extremely fast and easy to re-order. I just entered the part number, and its description popped up, ready to accept the quantity. Excellent."

"Frustrating. Customer service more helpful. Needed info on wheel type.Cost was a surprise, but you wore me down..wheelbarrow better last a long, long time. Customer service was VERY helpful"

"Poor, the new site layout is poor, hard to navigate and the search returns poor results. Another most annoying thing is the pop up windows, they have to go. The catalog view is the worst I've ever seen on line."

"Get rid of the pop-up's...they waste users time."

"improve search narrowing options."

"good, I wish all retailers sites were as easy to use as this one."

"it was good but this survey is too long :{"

"I have found Grainger.com a valuable resource for locating and controlling purchasing. I find the site comfortable to navigate. I trust Grainger to continue improving in all aspects. Thanks for the exceptional experience that greatly enhances my ability to control costs and inventory by partnering with you."

"The website made for easy research of the products that I was interested in buying. The online chat was most helpful."