"As a first user of your site to review products, I had no problems. When trying to complete my order I got frustrated because every time I put in my credit card information, the screen went back to the beginning. Not until my husband suggested that I use another browser, was I able to get my order through. You almost lost my current and future business because of this."

"The text search needs work, it displays pages that had nothing to do, with what I was looking for."

"prices are quite higher that other retailers"

"good site design, very happy with shipping choice which wasn't there before"

"My experience with Grainger online is always easy. I am a little disappointed that an item I buy frequently is on clearance, which means I will now have to find another product to replace it. Not fun or easy."

"Every time I go to your site my user name and password isdead"

"For the most part it was ok because I knew what I was looking for. Sometimes there are too many choices if I do not narrow it down w/my search. If I'm not 100% sure what I need it is difficult for ME to know what key words to use."

"I had a Very Good browsing experience and will do so again & I found products I want that I can't find anywhere else, I intend to purchase many products from you in the future"

"I would like to see more product information. Also as the product works or relates to other products."

"MSDS are not available to download in a PDF, DOC or RTF format. Would help immensely to my Safety Resources for my job."

"Ridiculous prices!!!!!!!!!!!!!!"

"Wishing you had discount coupons available."

"Excellent found what I needed, visual of product and pricing. Takes longer to fill out survey than to find what I need."

"Good I remain disappointed that you do not sell the Repair Kit for the Watts Pressure Regulator you still do sell."

"It was easy to find what I was looking for, the site gave all of the information on the products I wanted, and offered alternatives."