"I use Grainger as they have the best products for my needs. I started using Grainger in 1954 and have always been very pleased with the customer service, I DO NOT LIKE not having the prices in a catalog. It is important to me to do comparison of products in my needs. I very much appreciate your WIDE range of products."

"if it wasn't for the chat room person Jocelyn I woild have left the web site...."

"I am on here daily and I like Grainger but the frequent page refreshing, hanging and crashing is very frustrating. I don't think it's my network because almost every other site works well."

"i have always been pleased with the web site"

"Difficult to drill down through options"

"the search engine on your site is too explicit, needs to be a little more common to the people"

"The site was well-organized and easy to navigate. I like to see a variety of pictures of products instead of just one zoomable image--if the image pops up inside the existing window that helps as well. Zooming into a smaller image is sometimes frustrating, as is the pan-inside-the-window behavior currently on the site; it's not difficult to control but I want to be able to see an entire image larger, as well as choose which features to focus on."

"I had part numbers to make my ordering easy. If i did not have any it would be tough to find what i needed."

"Like the variety of products you offer / one stop shopping"

"I was looking for something specific and didn't find it but will visit in the future."

"Web site is nice but I grew up with customer service at Grainger from Joe Radloff, Greg Braun, Ed Stockton, Marc Storey-I prefer to be able to call a person if I have questions and those guys could always answer my questions. If I wanted to chat on line I can get my teenage daughter to do that."

"Very helpful customer service personnel."

"Found exactly what I was looking for with delivery next day on standard shipping. Web site was easy to use and order."

"the people I talked to were very helpful in knowing about the items I called about"

"I was looking for nylon machine screws. Thread size and pitch did not show in the information on the Cart."