"too slow, can not find items fast"

"I had a question about product availability (it stated available July 7th - tomorrow) that took longer to get a straight answer to than I thought. Now I need to find out if it is indeed the exact product I was looking for as the description and photo was not as good as at another site."

"Great site-easily moved around and gathered information."

"I had no problems using the website."

"As a first time customer, I am hoping your product is as good if not better than your impressive web site. The proof is in the pudding, as my dad always said!"

"Easy and not difficult at all"

"Grainger has made it incredibly easy to order online. Site is efficient, shipping is 98% on time."

"Well organized, located part needed quick"

"I'm glad to have found you. I plan to look over the site more thoroughly."

"Use Grainger.com to find products, look up item numbers, find prices, and compare products. Still call the Grainger Customer Service Line to place the order."

"I have had access to online purchasing for several years now. I really hate it when every so often someone wants to chat or help. The problem is the pop up interferes with looking for things. If I want your help, I will ask for it instead of having to say not thanks."

"The drill down for searches is often off target and requires a lot of refinement. The McM/C website is my ideal for searchability."

"Great! Didn't use chat today but always apprecaite that option!"

"My main reason for not buying from Grainger is the prices. There are many options for next day delivery. The website is a little hard to navigate without a specific part#."

"Able to place same order as last time."