"easy and I did not spend time driving around looking for things"

"new website is clumbsy and slow. Prices dont show up anymore so now have to open each product. The full catalog page is worthless."

"When looking up an item the buttons on the side do not give enough info"

"experience was awesome, Becky the sales rep was very helpful."

"I prefer to contact my local branch, which you are closing, so that I can get my discounted prices."

"Everything was good except this survey. But I am the one who said..OK."

"poor..I ordered yesterday... expected an email today for a will call pickup.. no email... no phone call...no phone # from you to get in touch with the branch.my time is worth a lot to me.. end of day i contacted chat.. the part has been in... thanks for nothing.I have to drive a 40 mile round trip to pick up parts.. you aren't reliable.. i won't be doing business with you.. there are MANY other parts suppliers.I'll be using them in the future."

"My experience was very good and I found the site easy to navigate and the search brought up more than one options for what I was looking for. The delivery time,ie I ordered Wednesday evening and delivery scheduled for following Monday, was excellent. Postage was reasonable, I made sure I consolidated both items I bought when given the choice. The 'estimated' postage total concerned me slightly, but if the amount is approximately the same as estimated I will be happy."

"I was assisted by Kim through the chat feature. She was able to quickly gather my information and send me a quote while we chatted. Her assistance was key to me obtaining a quote to fulfill my future purchase."

"I had never been on this site and I was surprised how much of what I want is here"

"I am legally blind & use a e desk top computer, that operates with a Zoomtext program. This site was not the most difficult to navigate but I did have a bit of a problem. Most of the problem is in my operating system, as I only SEE about a fourth of ANY page at any one time. So, I have to do a continual SEARCH (ie.: looking, via the mousse, to the right, down, to the left etc.). BUT, considering all the other sites I go on, the Grainger site isn't half bad. I found what I was looking for, and managed to order and get it paid for."

"Overall experience was good site is easy to locate or research items needed."

"Why do you require a phone number on an order for pickup? I don't like needless information being collected."

"I used chat to find the nuts I needed. I then phoned to find the location and availability of the parts there, at which time I paced the order and the parts were sent there the next day. Both chat where they checked with technical to see if the nuts would work when being expose to salt water and the phone person were very good and efficient."

"Today was easy as I have ordered the items many times before so I am able to put the item number in and it comes right up."