"The website is nice and the products available are impressive. My main issue is with price. Working with store/customer budgets, there are just cheaper alternatives available for the same products. Even with the 2 day shipping options factored in, using Grainger as a primary supplier will be challenging because the 20/40% mark up on parts is hard to negotiate."

"Good description and complementary item lead to product name so I could find it at another vendor for better price."

"I love Grainger. You always have what I need and the service is fantastic."

"Good Tech helped locate part # thru E-Mail and chat helped navigate site"

"OK. I did not find specific information on use of product. Mfg should have supplied this."

"I love Grainger however you can be a little pricey at times. And I really miss my Stratford Connecticut branch."

"WITH KELLY W. FROM THE CHAT. IT MADE IT SUPER EASY AND FAST."

"always fast and easy using the Grainger web site"

"The comment that I have is that the last ime I purchased the same product iit was $10.82 and this time it is $15.15 which is a big jump."

"What difficult to receive technical product data and prices from your group."

"The popups are extremely annoying. If I need help by chat, I will ask for it. And the popups that suggest other items while you are trying to place your order are very annoying and distracting. However, I do greatly appreciate the delivery date information and whether something is on back order or unavailable."

"Easy to use. Search for what I want, find it, review options, make purchase"

"Fast and easy way to research products. Simple orderingGreat shipping always receive orders in a timely manner"

"I am an engineer. While price and brand information is useful, I am more interested in narrowing my search using physical characteristics of parts. Things like hole size, overall diameter, load capacity would be useful in finding the part I want to design with."

"Good customer service. Very knowledgeable rep."