"I bought squeegees in the past but couldn't find the right handle to match. I immediately went to the chat service and the agent was able to help me find what I needed without searching."

"Excellent!I had no trouble navigating this site. Was quite impressed!"

"Gainger.com has always been my preferred ordering method, but have also always had free shipping."

"I find the 'search' option difficult. The program doesn't seem to 'think' well."

"OK< aside from this survey"

"Well, organized, easy to use. Thanks for that."

"I seldom have any issues with the Grainger website. Did have some connectivity issues last week but issue was resolved quickly."

"Your survey is way to long! I don't have time for this!"

"took longer to do this survey than to find what i needed on line."

"todd was great to chat with and pointed me in the correct direction"

"Fine. Quick and efficient. Didn't buy the tape because quantity was too much."

"The website was very easy to navigate and I was able to find the products that I were researching easily."

"Everything worked fine. My purpose in coming here is to see what was being purchased by my company, when all I had was a set of item numbers."

"It was ok. I've never been impressed with Graingers."

"I find the constant pop up suggestions of other items very irritating, Grainger's tracking and constant popup adds on other sites leaves a very negative view of Grainger. If not forced to use it here at work I'd never use it again given it's tracking and advertising practices. I warn everyone I know to avoid Grainger."