"Too difficult to search o rings by size. Not much help that is obvious."

"the website is 'too busy'; there are too many offerings of other items; I am buying item(s) selected by someone else and do not make choices of which items to buy, I just need to select the Grainger item number given to me by the requestor, don't need to see other suggestions."

"My experience was of the high level I always expect to receive from Grainger."

"It was difficult today, but it may be due to I am new with the site."

"OK but the web site seems to fight with me unless I just one one or two products."

"I was looking at 3 mechanical test plug. I would like to see more technical spec including thread size and material"

"To hard to check out.Parts I wanted costed too much. Shipping was too much."

"I am still looking for a piggy back plug rather than complete float switch."

"I find it very easy to purchase from the Grainger website and will do so whenever it makes sense economically."

"Looking for a 220 volt portable band saw, did not find one."

"it's good but Grainger should rethink how they are treating the customer. Be getting out of loyalty programs it negatively effects their customer and, at least in my case, drives business to other vendors"

"Very easy navigation and search capabilities."

"Making changes is somewhat difficult...just wanting to see shipping address etc. not until very end & had to update some things more than once."

"It wasn't bad, I would have loved to seen more pictures of the items and more information on the spec sheets."

"I found the site to be beneficial. I also used the live chat."