"Grainger makes finding and purchasing industrial products very easy"

"It is too confusing to drill down through product categories to find the products I am looking for. It is much easier to look up items from a competitor and them cross reference their part number in your system to find parts. I used to have a Grainger sales rep that did the same thing."

"I find the Grainger website easy to use. I can usually find everything I need in one spot which makes my life easier."

"The site was easy to navigate. The product pictures were clear and helpful. The tech specs were well listed."

"Like the large selection of alternative products & name brands - good search & compare option"

"Easy to do what needs to be done. Online support goes above and beyond when needed"

"This survey was way, WAY too long!"

"Website well organized and easy to navigate. Photos are helpful."

"Grainger is always great and the only place I find that has the life expectancy of a product so I know what quality I am getting. Other sites show junk that look good but that never happens at Grainer"

"great website, but due to the changes they made recently, I look elsewhere and sadly, find the same items from vendors who seem to value my concerns. In the last month, I've moved around $80K of business from Grainger to competitors simple due to Grainger making changes that do not benefit me as a customer but, must benefit them at my expense"

"This site is too cumbersome and linked to way too much information and other products. I know what I want and find all the other popup and products extremely annoying."

"intuitive flow of steps from looking up items to purchasing"

"way to many questions redundant"

"would like to have seen optional equipment to go with the machine I was looking at IE. base, optional parts etc."

"I was very pleased with thee website and was able to put in my parameters and obtain the listing immediately.I can't think of any accept doing and audible search."