"need better pictures and descriptions"

"You should list various names for the same part example shoulder bolt, stripper bolt"

"I have always had a good experience with Grainger. Your customer service people are some of the best in the business - very helpful, positive, and a joy to work with."

"The experience was good but this survey is waaaaayyyyyyy toooo long and redundant. I'll encourage friends to skip the survey."

"good, but I need to know more about the disc/belt table adjust-ability"

"IT WAS GREAT FOUND SOMETHING EVEN BETTER WHAT i NEEDED TO MAKE THE STAFF JOB EASIER. JUST HAVE TO GET IT SIGN OFF WILL BE HAPPY TO ORDER.ASAP"

"Placing an order on line is very easy. However, picking up the order at will-call is very difficult. It seems that on-line orders are very confusing to the counter help at pickup. Even with a printed copy of the invoice and an order number,it takes two or three people to find my order. This happens every time I use will call. Now I just have the orders shipped."

"I contacted our Rep Dana and she was able to help us in a quick hurry. We needed a water heater this week and Dana was there for us again!! We really enjoy Dana as she is not only fun to talk with as she also really delivers solutions for us! Thanks, Brian Hanson Best Buy"

"You have an amazing stock of items and could be the one stop shop I would love to have....but, your prices are so high that I can't bring myself to buy from you. My price comparison today revealed that you are charging over $3 more for an item I can buy from another retailer for $4.79. That is over 60% mark up from the other retailer, and who knows what the percentage is once you factor what you pay your supplier. Set some realistic prices and I will shop your catalog. Keep gouging consumers and Ill never make a purchase here."

"Needs marry up with Keepstock effectively."

"IS VERY EASY TO FIND PRODUCTS ON GRAINGER.COM, FAST AND PROVIDES ENOUGH INFORMATION."

"Quick turnover from purchase order to shipping to collecting invoices. No need to request an invoice as it is available online"

"the reason I went to grainger today is lab safety supply was acquired by them and I needed a rotary pump that could handle hazardous material. in the past lab safety could always tell me which products were compatible with the chemicals we use."

"Very smooth and easy to confirm availability and place the order for will call pick up."

"The website is a faster way for me to find out details and availability of what I am looking for."