"The service representitives were extremely helpful."

"Great site, great products, prices are OK for a business that can write them off; not good for a solo or small business."

"The only problem I really have with the web site is when you search for something and the web site doesn't quite understand what it is you are looking for it will just throw up anything, seemingly randomly and usually not even closely related to what you were searching for."

"I knew the part # i wished to purchase but the item was discontinued. There was 1 alternate item listed but it was much more exspensive. After some searching, I was able to find similar items. They were also discontinued. I still not found a suitable replacement."

"I use Grainger all the time. I really like the chat part. If I have a problem then I can talk to your technical people and see if we can solve the issue."

"I like the feature that when I signed in, recently purchased items are shown. It was really easy to add them to the cart with one click. This was a great timesaver."

"If you are looking to good quality tools there is no other web site with so many alternatives to choose from"

"Had to research the product description and definition of the items as sought (on Google) outside of the website online, since I'm not versed in the varying differences or grades, etc, with each category of rubber-sheets."

"If I could have one thing is to get rid of the product compare box at the bottom of the page. I hate this thing and it drives me mad"

"GREAT EASY TO UNDER STAND JUST A LOT TO CHOOSE FROM"

"I had ordered letterboard letters from a different company and was very disappointed. I did some research, found you had them and that I could pick them on my phone. I went to my laptop to ask customer service about the letters, and was pleased with the response. So, I ordered them. I would probably order more from this site if I had a reason to."

"Extremely annoying to be asked every time I get on the site if I am Canada or the United States"

"When I typed in Grainger.com/freehat, I got a Gemplers site... not sure what that's about... then another site wanting to give me coupons. I really prefer to choose from your catalog, and call in my order. I do not like to use the computer... PLEASE SEND THE FREE HAT."

"Website is great just prices are way higher than any other online or local retailer. Item I wanted was $433 at Grainger and $299 at all other retailers I checked> Grainger web site said it would be available in 1 week. Went to another local retailer and purchased it there as it was in stock."

"I use your site to research product for work I am not involved in purchace just research"