"Sales are great! Delivery with no damage."
"Just what I was hoping for. Picture looks exactly like it did on the computer screen."
"Amazing piece extremely well wrapped for shipping."
"All went well; no problems"
"Received damage goods and was told 20% restocking fee"
"Flawless. All as described. Quality products."
"There was a discussion about price. I had seen a certain price the day before, online,
but when I went to order the canvas it was a higher price. However, your representative
accommodated me and gave me the price I had seen the day before. That was very much
appreciated...that was good *customer service*, so I would give a good rating!"
"can not say enough great things
Thank you "
"The triptych was packaged well to prevent damage. The mounting system worked smoothly once I mounted the first panel. It looks great in our living room."
"Very good selection of pictures/art !
I purchased a 72" x 24" print. Nicely wrapped around an easy to hang frame.
NICE PRICES !
I'll consider them again.
"
"The prints were beautiful! One was damaged, the return policy was quick and seamless! "
"I ordered several large canvases for a new office space. They arrives quickly and were beautifully made. The print quality was excellent."
"I love my picture and I paid just as much again for the shipping but it was worth it.It arrived earlier than expected.great service.will use again "
"The artwork Quality was superior, the prices were excellent, and it arrived on time on time and in excellent condition."
"The software was very intuitive and helpful. The number of selections are incredible! "
A rep from Great Big Canvas, , has responded:
“Hi stay-24442,
Thank you for reaching out. I'm sorry to learn of this misunderstanding! If you ever receive anything damaged from us, we are happy to provide a full refund or send you a free replacement. I've reviewed your contacts with our team, and see that they had asked if you could please share a picture of the damage. They also explained that, without a picture of the damage, we would need to process your return with our standard 20% materials fee (since everything is printed on demand and we cannot resell returned items). I am sorry for any confusion that this caused. Once we receive your photograph of the damage, your full refund will be processed without any fee. I've followed up with you via email so that I can assist you with completing this return. ”