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Product & services pricing
4.63/5
Chance of future purchase:
4.67/5
Shipping & packaging:
4.69/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2019-02-19

Great Service!

"The lady I spoke to was very pleasant and knowledgeable. Even though grill is no longer sold, I was still able to get a part that fit. Thanks to the help of person I spoke to. Saved me from having to purchase a new grill."


Verified
3/5

2018-11-08

Shocked!!

"Excellent delivery & service. Shocked at the price of this part! Triple what I paid in the past"


Verified
5/5

2018-10-29

Perfect part

"Ordered a part for my grill. It was delivered on time and it’s a perfect fit on my grill. Very happy! "

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Verified
2/5

2018-10-28

Defective charcoal pan

"The welding job was shotty at best, one of the bars came completely off of the charcoal ash pan."


Verified
5/5

2018-10-09

Perfect Service

"Called for Phoenix grill parts, customer service handled my request, easy to work with. Received what parts I needed in 2 day. "


Verified
5/5

2018-08-30

Replacement burners

"Smooth as silk
AAAAAAAAAAAAAAAA
"


Verified
5/5

2018-08-26

Perfecto

"Grill Parts provided excellent service. They promptly shipped the correct parts for my Sunbeam grill. They came with instructions. Installation went well and it now works once again. "


Verified
5/5

2018-08-06

Excellent customer service

"My husband was guessing as to which part he needed. He talked to a cs rep & she told him exactly what he needed. They were delivered & they match the old one perfectly."


Verified
5/5

2018-08-02

Customer Svc/product

"Customer Svc was very clear and the product was exactly what I needed. Thank you. "

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Verified
5/5

2018-07-30

Perfect parts

"The parts I ordered can quickly and fit my grill perfectly. We are enjoying the grilling we can do now "


Verified
5/5

2018-07-27

Great service.

"The package was well packed . Had a question about so went on chat line. With in thirty minutes ,I got a phone call from You and talked to a real person. Problem solved. Wish every company was a good as you are. If and when, I will keep you in mind when I need parts . Don"


Verified
5/5

2018-07-20

great people great service

"Great people to work with, parts were of excellent quality and they went the extra mile to make everything right."

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Pricing of products and services
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-11

great service

"correct parts at a reasonable price. thank you."


Verified
5/5

2018-07-08

Perfect

"Very helpful and saved me money on the part I needed. "


Verified
5/5

2018-07-06

Love my Charmglow

"Ordered the part I needed, installed it and can again enjoy the best grill anywhere. The parts person was knowledgeable and the part was delivered in two days."