"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Parts were difficult to but GrillPartsSearch.com had then and in stock. Parts arrived in very short time and fit properly. The original parts were no longer available but substitute part were found. Good service, friendly persons to talk to."
"I found this company on line, gave them a call, told them what I needed, they had it and it was shipped out a day or two later. When it arrived it fit perfectly (gas grill cover). I would definitely use this company again and suggest others to do the same."
"I received the correct part quickly and in excellent condition!"
"Inquired about part, needed extra help identifying part, brought in the tech rep (wonderful lady) and all agreed it was the correct part for my old grill. OUTSTANDING!!"
"I recently acquired a grill that was an excellent condition but was quite old. I contacted the manufacturer of the grill to obtain parts to convert it from natural gas to propane. The manufacturer actually refused to assist me citing that they have lost their parts in a recent tornado. They further refused to provide me with a part number or additional information that might help me in my search. I contacted several companies and was always referred only to their website and never could speak with a actual representative. When I finally was able to talk to a real human they told me that while they could not help me themselves, they would refer me to grill parts search.com. I had the fortunate experience to deal with a company representative who explained exactly what I needed for the conversion process and stated he would be willing to assist me in locating the parts. After working with me on determining what were the correct parts. He did get me the correct jets for my grill. He then further researched to determine what size orifice needed to be drilled into the Jets. My grill now works great! I appreciate so much someone willing to go the extra mile to help me with my grill project. This is a customer service level that I wish I could experience in all aspects of my business dealings. I would definitely recommend anyone having issues with grills or needing grill parts that they contact grill parts search.com . Thank you Will !"
"I just received and put in the part you supplied me. Thank you very much for your assistance over the phone, it works like a charm. Your staff is well schooled both in their product knowledge and professionalism in customer service. Thank you again.
"
"Parts were shipped right on time. Have ordered twice from this company and all parts fit perfectly on my grills. Great company to work with!!"
"The representative was knowledgeable and very helpful. In addition to helping me identify and order the parts I needed - he went beyond what I would have expected and helped me find a source for parts that were not available via GrillPartsSearch.com. Excellent !!! Thank you !
"
"They are very helpful and got the parts I needed. Would definitely use them again. "
"The part I ordered came quick but ,the item could of been a little less in price."
"Although I ordered replacement parts over a week ago and they processed my payment quickly, I have not received the parts or any communications about the order. Usually online vendors do not process payments before shipping the order, so I am concerned."
"Great, fast delivery. Parts were exactly what I ordered."
"We experienced good service with quality materials."
"Parts arrived, as promised. And earlier than expected. Quality is good and work well,"
"Much easier and quicker than I expected !!"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Hello Sir,
Sorry to hear that you were confused about your order process. I can see in our system notes that a customer service representative has already reached out to you personally in response to this review. We hope that you now understand our how communications work through email. We send our customers not only a confirmation email at the time of the order, but also a shipping email to let them know when their order leaves our warehouse. Please feel free to reach out with any other questions!”