"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"The part is not exactly what I wanted but evidently my BBQ grill is very old. They shipped the part that best matched what I needed and I received it within a couple of days.
Their service was very good."
"Great phone experience ordering parts from Kimberly at GrillPartsSearch.com. Kimberly even took a photo and sent it to me so I would know it's the correct piece that I was ordering. My replacement parts for my 1991 Ducane grill arrived in a few days via free shipping along with a 15% discount. After cleaning my grill, I removed the old and replaced with the new. They fit like a glove. I would definitely recommend GrillPartsSearch.com for anyone looking for replacement grill parts. Ps. The steaks were delicious."
"Called up, talked with your consultant about my make and model, within minutes I had one
Redress my needed parts, and within one week I had the replacement parts, they went in with no problems. "
"Order quickly processed and shipped"
"Will was very helpful in determinateing what heating plate I needed for my gs grill. Thanks Will
Jerry Dunn"
"Everything worked out well "
"So far, so good -- but we haven't installed the parts yet. thanks."
"The experience was very helpful and professional."
"Very happy with the whole process."
"Ordered parts 07/06/17. I was billed on 07/06/17. Parts have not been shipped as of 08/21/17. Have never been notified as to what the problem is. Still waiting for a response."
"I had excellent customer service. I received exactly what I needed for replacement parts! The cooking grid fits the BBQ perfectly "
"Parts were wrong, wanted us to alter them to fit. Did not do this as no way was this going to work."
"help in all the item I ask about."
"Great! But I find this process of evaluating your service is disgusting. Don't force me to write a review of a certain number of characters or you'll get a disgusting review!!!!"
"Excellent customer service!"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Dear Sir,
I apologize for our oversight in not contacting you about your order. It is extremely rare that an order slips through the cracks as yours did. We have spoken on the phone twice since you placed your order. The first time we spoke on July 17th we were expecting the part to arrive from our supplier and informed you of such. Unfortunately, our supplier informed us shortly thereafter that the part in question was backordered and we failed to contact you with that information. When we spoke the second time, on August 22nd, we informed you of the updated status of your order and upgraded your shipping to Priority at no charge to you to make up for our failure to contact you. Again, it is uncommon for us to not proactively contact customers about their order status and I'm sorry you weren't informed about your order as soon as we had the information available. I hope you will consider working with us in the future and giving us the opportunity to provide you with the excellent customer service we strive for.”