"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Very helpful on the phone to verify that I was ordering the correct parts. Delivered in 2 days. Amazing that GrillParts still carries parts for a 50 year old Charmglow JAK model BBQ."
"Parts on hand and received in 4 days"
"My part doesn't get here until July 3 happy so far"
"Very knowledgeable and helpful.
Actually got better parts that the Master Forge Grill came with."
"She was great at her job for when I told her about my grill she knew what the problem was and help me get the part.."
"porcelain on cooking grates chipped off. pin on one end of grill flame tamer bent and loose. came in big box, with no packing material between parts. I HAVE TALKED TO GRILLPARTS SERVICE DEPT, THE NEXT DAY AFTER GIVING A 1 STAR REVIEW. THEY ARE SHIPPING ALL NEW REPLACEMENT PARTS RIGHT AWAY. VERY GOOD OF THEM! I WILL BE SHOPPING HERE AGAIN!"
"Service was great. Received grill parts within 4 days. "
"Prompt delivery and excellent service agents"
"You had the part I needed, excellent quality and shipped on time. Thanks."
"MY EXPERIENCE WAS REAL GREAT"
"Great parts, good price, fast shipping"
"I had ordered some burner covers, per the advice of the company I did order them. It did not work on my grill, so I called back explained what had happened, got a RA# have sense them sent them back. I was finally told to order my parts from EBAY which I did. Whatever still no refund for my return, and I feel I should not have to pay shipping fees to return my item when they told me that it would work."
"Representative was very helpful in helpig me with a replacement for a grill that the manufacturer went out of business."
" Friendly helpful people. Answered all my questions. Received exactly what i needed to get my grill working. Strongly recommend this site."
"Good experience very helpful everything was what they said it was fit great"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Hello Sir,
Thank you for taking the time to leave us a review. We are sorry it seemed like our sales rep gave you sure confirmation that the part would fit your grill. Since we did not have your original model number listed in our database at the time of placing your order, we could only go based off your prior research and your measurements. We always do our best to provide accurate advice based on the information our customers give us. In this case, it did not work for you, unfortunately. That's why we went out of our way to find the correct part on ebay based on your descriptions (even though it wasn't even a sale for us!). We have received your return and sent the refund at this time. Please let us know if you have any other questions and we do hope that in the future, based on the customer service you received, you would keep us in mind.
Thanks again for taking the time to give us your thoughts!
GrillPartsSearch.com”