"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Kimberly Mathews went above and beyond to find the part I needed. It is being special ordered and I await arrival next week. thank you, Nellie Bracker"
"The woman I spoke to was professional and well informed on the workings of my specialty grill. She made sure the parts were correct and that I received the appropriate discounts on each item as promised. I've use them before and received the same courteous and personal attention. I would definitely utilize their services again."
"I told the phone technician I had an Aussie Delux grill with a bad burner. He explained Aussie had a few different type "Delux" models. He showed me a photo of the flavor bar for the bushman model, it was a direct hit! The grill is located 700 miles away, but I'm quite certain I'll be grilling on it this summer, thanks to GrillParts. Com,,,and Will.
Ron S."
"I was pleasantly surprised that your company had replacement grids for my 12 year old Jenn Air. The service was fast, friendly, and it is a lot cheaper than buying a new grill."
"Gentellman I spoke with was above & beyond helpful. I wish I could remember his name cause he deservse all credit.Thank You all & GOD bless & excuse my spelling."
"Had a problem with my order due to a PayPal error. Called them just once and it went perfect from there. Part was correct, received in a proper time limit and the courtesy extended to me by the person who handle my situation was wonderful."
" My order went into "Process" immediately, which is nice. Unfortunately, it's still in "process" It has been in "Process" from about an hour after I placed my order over a week ago. I have not been able to get any rep's to explain anything, or give me an eta even for it to be shipped. All they have told me was that it can't be canceled due to being "Processed". Are you kidding me, GrillPartsSearch? Is this what you do? Flip things to process, then let it sit in a warehouse indefinitely so we can't cancel? I even found somewhere that will have the parts here in a few days, they are asking for a little bit more, but I'd gladly pay it if it means I have what I need. This is a joke. "
"I was surprised when the order arrived the next day. Most online company's don't even the the order that fast. I also had great service after the sale."
"Very pleased that you had the exact part which I needed."
"Ordered 3 grill grates for my Kenmore grill that I have had forever. Not the first time I have replaced them. Sears Parts wanted $102/each. Another site I have used for ordering parts for my smoker was slight cheaper at $184. Paid just under $60 at GrillPartsSearch.com including shipping and tax. Grill grates were exactly the same as the originals. Very satisfied with this site, will use again."
"Exact replacement and super fast for my great (but no longer produced) Vidalia grill!"
"part fit, people were very helpful, service was good"
"Correct part delivered as promised will use Company again "
"I was thinking when I placed the order I was getting a set of 3 grill heat plates and when a quantity of 1 showed up I was a little surprised. Three was needed not just one. Now I have to pay shipping and handling again."
“Thank you for taking the time to review our company! Sorry for the confusion about the heat plate. Most of the heat plates we sell are sold individually and you can always tell by what's shown in the picture! If you'd like to place an order for the other two you need, please give us a call. We would love to cover the cost of shipping for you!”
"Great representative. very helpful"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Hello Sir,
Thank you for taking the time to review our company. It does seem like there's been some confusion about our process policies. The only time we can't cancel an order is if it has already shipped. We have no notes about a call from you, but maybe that (in process versus shipped) was the confusion. Your order did ship on 5/5/17 - a Friday, and this review is from the following Monday. The great news is that there was no delay on your order and it's already been delivered according to the tracking number! Please let us know if you have any other concerns, and please ensure you're calling us - 877-244-0737!
Thanks again!”