"I've been using Groupon for many years now. Never have had any issues. Returns (when available) have been hassel free. Customer service via email is always fast, courteous and resolved to my satisfaction every time (haven't needed to contact support but a handful of times and have made hundreds of purchases) Groupon goes with us everywhere we go in all kinds of states and cities there is always a good deal!"
"very disappointed on return policy"
"I purchased a Groupon for home cleaning but was not able to get a response from the company. I tried both phone numbers and their online form without any success. When I contacted Groupon they arranged for me to trade that Groupon for equal value. I was able to get a duvet that I had been thinking of buying . It meant that I was able to exchange the Groupon that I purchased but was not able to arrange to use for one that will be sent directly to my home. Thank you Groupon and Sushma B."
"Accidentally booked two bookings, but groupon was not ready to refund even after property cancelled one booking, until I said i might take legal action."
"I wanted a refund for my Groupons and they gave it to me after sending them an email. "
"I accidentally double-booked some tickets, because the groupon website was slow. When I tried to get refund, there was no-one to talk to and the live chat was difficult to access. However, once I got to the right spot, they did cheerfully give me the refund. Ted"
"Thank you very much for your help with resolving this issue! "
"I had forgotten I had ordered a pair of earrings until I was going thru my orders & that's when I noticed it..no matter when I placed the order you saw that it was not delivered!!! Yeah so now I'm out $20.00 & a pair of earrings.. is that how you guys make money at the expense of your customer?? I think I'll be thinking twice about ordering from groupon in future..thanks for nothing..
Hazel.....Sent from my iPhone
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"I have never had a problem with an order from Groupon until recently, appeared my order got lost in the USPS system. I sent an inquiry to Groupon and received immediate email response, resolution and refund. I could not ask for a smoother experience, great job to the all that assisted!"
"I received great customer service. Both representatives, Sampath and Renee provided quick response in helping me resolve my trade in, in my area. The first 24 hours, I couldn't find anything and then Renee reactivated the trade in for me to purchase a new item. I enjoy the products and service Groupon offers."
"This is the 2nd time I had an issue where the code is not valid and when I email groupon they give me the run around I have try not to buy from there for that reason "
"this will never happen to anyone ever again. Horrible follow up, all I have been getting is the run around take note that this is the LAST purchase I
will ever buy!!!"
"I bought a 2 night Bahamas cruise $199. When I call the number to do the reservation all of the sudden they did not have the option I bought for and wanted more money for an upgrade. I did not want to pay more, so since on my Groupon states that if you are unable to make the reservation you can get a refund, I contacted customer service...
Worst customer service ever! They keep giving me a turnaround, and never tell me when or even if I will be able to get my refund. I've been dealing with them for almost a week now. No refund, no cruise, NADA. They are a bunch of scammers and thieves. Stay away from them, if a deal looks too good to be true, is because is a scam."
"I had an issue with a Groupon company they said Groupon had to resolve. I contacted Groupon customer service and got a prompt email with specific instructions on how to resolve it, with a real person's name and contact info if I had a problem. I then got follow up emails to make sure I received the 1st one as I hadn't followed up yet. I used the instructions and it resolved promptly. Excellent! Love Groupon!!!"
"I made a purchase that I realized was shipping from the US. I contacted customer service via chat right away and they were able to refund the purchase, no problem. Very happy!
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