"I emailed Groupon and Brandon was my replier. He was excellent and even put "Yah, a gift from Jean Pandoli" on my tickets as an extra touch. The tickets are for my daughter and her children, so it was a nice touch. Brandon was excellent in getting the tickets changed to my daughters name quickly and efficiently."

"Bought a Groupon for housecleaning. The vendor was unreachable (after multiple attempts and three different phone numbers) until after the expiration date and wasn't eligible for a trade in.

Decided to give Groupon another go and wasn't able to use it until after the expiration date. Attempted to do a trade in but the Groupon site kept messing up -- pages not loading correctly, the site not recognizing my user name and password, etc. -- again, until after the trade in expiration date. "

"Purchased Groupon for a massage 5 days ago, then received an email immediately from Groupon that business was closed. I was to contact customer service via chat. I did, representative was not understanding of my issue and did not offer me Groupon Bucks or a refund!! Why did Groupon charge me for a Groupon for a business was closed?? I feel Groupon should have immediately refunded cost to my credit card! Very frustrating and terrible customer service!! What a ripoff!!"

"I accidentally marked my coupon as redeemed before I printed it out. The representative quickly reset it as unredeemed. She was very pleasant while assisting me."

"I had an issue about using one of my Groupon vouchers. My issue was resolved quickly and very much to my satisfaction! Thank you!
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"Groupon uses to have a great customer service when they had a telephone number. Now on line they don't resolve anything. I bought a groupon for facial service and one month later when I called for appt. I was told the business was sold and that the new owner don't provide that service. I have been talking with groupon on line for about one week and still they have not solved the issue about the money that I paid, then I also have another groupon for hair cut which service I did not received because the person was out of the country. I contacted groupon about 5 days ago and still have not received credit or refund. This way I can not continue shopping because it's a risk."

"I bought 4 tickets to a Paint Nite ... I had problems with 2 of the 4 voucher numbers when I attempted to redeem them. It was kind of a pain to have to re-enter the info several times for all 4 tickets trying to get it to work. However, when I contacted Groupon, Rebecca handled my case from start to finish and I was able to completes the transaction. Ideally, I would not have had a snag, but they handled it well. Yes, I will use them again. :) "

"Contacted their customer via online chat about an issue I had with a voucher. The represntative basically said he couldn't help then immediately ended the chat. They sent me a follow up email to rate how they did. I obviously said poorly and why. They responded with an email saying they are glad to hear I resolved their issue. Their customer service is a total joke. "

"The cleaning service I bought would not call us back so I went online and chatted with customer service. It took a long time for the customer support person to answer my question. When she did, she indicated I would have to spend my credit in 24 hrs. When I inquired why, I received no answer.
My original cost of my groupon was $85. When I got my groupon dollars in a credit it was $68. No explanation of the $17 haircut."

"Do not use Groupon if you are getting something special ... like a gift. Mine came damaged and instead of sending a replacement, they want me to send it back...wait for a refund...and purchase a new one. Really!?! It would be easier, less headaches and faster to find another frame that isn't broken."

"I spent $43 on a Groupon that was closed and I could not cancel the Groupon. You guys asked me if I wanted to trade it so I did and used $18 of it but now my $25 has disappeared. Kind of a crappy system if you ask me!"

"I bought a getaway that 1day later had a promo code offered on it .i cancelled groupon via a groupon agent and was told to rebuy it with promo code and my original purchase refund would show up in 10days on my CC. Turns out the agent never truly never canceled the first trip and now I am being charged twice for same exact trip ....and you are not able to speak with anyone over the phone. On the chat line I get generic answers even though I gave my confirmation cancellation number. No one will respond back to me.such an ordeal and total fraud. Never again will I use groupon!! Huge headache and disappointment. I have never dealt with a company so eager to take my money but refuses to assist me to correct their error. Buyer beware! "

"I did not receive what I ordered. The chat person was polite but basically copied and pasted the return policy. The best recovery would have been to send out what I actually ordered rather then tell me I had to send back the incorrect merchandise and then go online and reorder what I did originally. "

"I had an issue with my Groupon purchased, and after contacting them Otto got back to me within 5mins with my issue resolved. Thank you!"

"I had an issue with one of my Groupons - a restaurant went out of business before I could redeem my Groupon in full. Groupon customer service assisted me right away and was able to offer a refund for my purchase. Very quick, polite, and respectful service. Highly recommend!"