"Groupon is great! Enjoy the discounts and excellent customer service!"

"Very satisfied with the customer service how they are helping with the return product, replying email very fast and gave a good solutions!"

"Can someone please get on the phone and give me a call!!! This is ridiculous with this back and forth e-mailing!! My problem was not solved and no one is helping me with it."

"After I had purchased a certificate for massage, I realized the business had closed. I called Groupon and they were accommodating and quick response and gave me a refund. I love Groupon. They are reliable, great customer service & very accommodating!!!!
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"After buying a groupon for a service that I unfortunately could not use, I was refunded the full amount very quickly. "

"I wanted a refund of the Groupon that I purchased because I couldn't make it during the deal date. I only ask for it to go to my Groupon bucks, but they refused to do it. "

"we went down to eat at a restaurant i had a groupon for, business was closed months ago and i did not receive an email or message regarding that from groupon. it took a while to being able to chat with customer service and the agent did not want to refund me and offering me credit on my account which she said i had to use it in three days otherwise it would expire. i had to try hard to explain to her i don't shop here often and if i do i dont buy something i dont like in this short period of time just because its expiring in three days. i didnt get a good answer that day until three days later when i got my money back. i don't think i want to deal with this company anymore. "

"I purchased a Groupon for carpet cleaning but the vendor was a no show....because of the ratings of that vendor I learned I can get a refund for this purchase. After speaking to a live chat person I was on my way to a refund with no issues. I was so happy and not stressed!

Thanks Groupon!"

"I had to cancel a groupon that I had redeemed as we were not able to make that event. Groupon offered me a credit or a refund. I choose to receive a refund and they had it processed in under 24 hours. I went through their live chat system. It was awesome. So easy!"

"New experiences, adventures and excuses to expand my comfort zone. And even better great customer service when needed, thanks so much. "

"I had a terrible experience with a seller on Groupon. I advised Groupon and they would not refund my money. I do not want Groupon bucks!! I wanted the cash back. Terrible customer service!!"

"We purchased a Groupon for lunch at a restaurant that was affected by Hurricane Harvey. The restaurant had to close unexpectedly. I contacted Groupon via chat and my purchase was refunded. I appreciate this company being sympathetic to our devastation and it's consequences. It keeps us feeling hopeful. Thank you, Groupon! "

"I was unable to get a refund for a Groupon that was purchased by someone else on my account . Should have WAY better customer service & try and become more accommodating especially if you value your customers "

"Groupon will not honor their warranty on refurbished products even when you purchased the extended warranty from a 3rd party; please be aware and do not buy!"

"I purchased two Groupons one the discount code went through with purchase the orher did not. The code expired that night. when I contacted Groupon the next day. They could not discount my purchase, but they gave me Groupon bucks for the amount of the discount. I am very pleased with their customer service!
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