"My promo code showed when I placed my order but did not finalize in the end. I was promptly given groupon bucks for my promo. Awesome service!! No whoops to jump through."
"Never solve any problems. so many words. but garbage all. Just want to change shoes size. even still not shipping yet. but say NO. can't believe it!!! never shopping again"
"There's only been a couple times I've experienced "less than great" service. For the most part, the value received has been excellent! It's the only way I can afford regular spa treatments/massage services ;)"
"I ORDERED A BABY PLAYPEN BUT DID NOT REALIZE THE HEIGHT WAS ONLY 28". I NEEDED A MUCH HIGHER HEIGHT SO I CONTACTED GROUPON AND TOLD THEM MY PROBLEM. THEY SENT ME A RETURN PREPAID LABEL RIGHT AWAY. I LOVE DEALING WITH GROUPON. THEY WORK TO DO THEIR BEST FOR YOUR SATISFACTION.GG"
"I purchased a Groupon for a Hot Air Balloon ride a week before my trip to Denver, Colorado. Per Groupon, I was told to call and make a reservation to complete the process. Following my initial purchase I called the vendor to make a reservation but I was reluctantly informed that there were no more available dates (not to mention the dates that I was traveling to Colorado), therefore I was unable to use the voucher. I immediately contacted Groupon to explain the situation - they refunded the full amount back into my account. I was very pleased with the service I received and was able to schedule another Hot Air Balloon ride with the reverted funds! "
"Groupon did not get back to me."
"I contacted GROUPON via email about a merchant that had gone out of business and my purchase price was refunded to my account within hours. I was able to easily apply the credit to a purchase the same day!!"
"Received the wrong merchandise! You don't resend the correct order. Sale price no longer available. Can speak with anyone live now cause your number if no longer available. On top of it I had to drive to a post office to mail you back the wrong order. So pay interest on card for you to send the wrong item and still have to wait 2 week more after you receive the product. "
"I give great gifts as a retired teacher on a budget, with help form Groupon. I appreciate their quick response if there is a problem, quick resolution. My son thinks I might need an intervention. "
"The merchant went OUT OF BUSINESS. Groupon is giving me the runaround instead of issuing a refund. TERRIBLE CUSTOMER SERVICE. GROUPON
HAS TERRIBLE SERVICE. be warned."
"I purchase 2 groupons to go to a dinner cruise. When i call in to make a reservation they either always book or no slot open for groupon. I then call groupon to cancel and have a refund. But they never want to refund my money. "
"Was purchasing concert tickets, the code did not accept when I hit apply, but it purchased anyway, I did not want to purchase them, they would not refund the money. I messaged with someone who did not answer my questions, then I spoke with someone who did not speak English very well, and still got nothing accomplished "
"Failure to communicate. I'm quite sure that English was reps 2nd language."
"I ordered 2 doggie beds and only recieved 1. "
"Tried to buy concert tickets and ran into a glitch. Chatted with two Groupon techs who could not resolve and was then referred to "the proper team" who never contacted me, fixed the problem, or advised on a solution (although I followed up twice) and when the deal ran out, I received an automated email inviting me to review my experience, so here it is: You ****!"