"This was my second purchase from h.h. Gregg, but my first one off the internet. The people that took care of me when I went to the store to pick up my items were friendly and helpful. The only issue I had was with being notified that my item was ready for pickup. I purchased the item off the internet after store hours, I believe. The item was shown as being in stock, so I expected an email fairly early telling me that my item was ready for pickup. When I didn't receive notification by the afternoon, I called, and at that time was told the clerk would have to see if the item was available first. After checking, I was then told the item would be pulled and I could pick it up. I felt like the store wasn't on top of their online orders, but when I called, everything was taken care of quickly enough."
"The two delivery men were polite,efficient,and very knowlegable.
The dalivery was ahead of promised time."
"This company totally sucks as far as customer service and they charge extra delivery and lie about that it can go into your gone in a room of your choice I paid 199 extra for a drop off in my driveway "
"I ordered a 43" TV online, paid, and got an email confirming my order. I waited for my shipping confirmation and never received it. I tried logging into my account several times yet each time saying I wasn't a know customer. My TV did arrive in the date range they said it would but it did make me very uncomfortable not hearing anything back other then confirming they placed the order."
"HH Gregg didn't install my range hood with the oven range. :-( "
"very happy with every thing "
"Item came right on time, they did a great job setting up our new washer and dryer. Would gladly purchase other items from them again! "
"The RCA TV I received had software problems, they didn't call the night before delivery to give me a time frame, so I called the store to have it exchanged. Then when they delivered the second tv, they were 2 hours late, and the new TV also had software issues. I called HH Gregg about that problem, and they said to pick out a different brand and they would exchange it for no cost. But when customer service went to process the order, they told me I had to pay the difference. After all the problems I had with two tvs and delivery issues, now they want to add salt to injury. I cancelled out everything and told them to pick up the second TV and give me my money back."
"No complaints, received fast, friendly service on delivery of TV"
"Was shopping for a TV. On their homepage, Presidents' day savings and coupons. None work. I sign up for email and they send me a coupon. It doesn't work. Then they send me an email that I left something in my cart. That email says free shipping with a $35 purchase. So I go back to the web site and find shipping is $99 and they charging sales tax even though they have no stores in my state.
While I am at the website I get a pop up with can I help you chat. The agent Mike, just disconnects me when I ask about the shipping charge and coupons which don't work.
I am glad I wasn't able to purchase there."
"Ordered Samsung TV online. Got multiple emails indicating purchase and delivery date/times. Received at least 4 phone calls IRT delivery time and date. Delivery guys were awesome. Respected our home floors and walls, opened TV and tested then asked if we were happy with the purchase and delivery. Great job HHG!"
"Love my new appliances, the two guys that delivered were awesome, got them setup in no time. HHgregg is the Best !!!!! We saved a lot of money."
"I asked for help setting up the TV in the order, when delivered I was told they would not do it because my stand had a wall like mount.( I may have misunderstood the options.I did not think my stand was a wall mount) I was also given a card by the delivery person for his family's restaurant. I thought it was out of line. You can not help me but you want me to frequent your business."
"The refrigerator is fantastic, 7.4 cu ft. the gorillas that delivered it dented it in two(2) places, one very large. I suggest if you want a refrigerator, go get it and avoid the heartach."
"good quality audio product"