"The TV that I order stated it was available for store pickup. When I got the confirmation email I was instructed to wait for an additional email telling me my order was available for pick up.
I called the store and was unsympathetically asked if I got the pickup email. I stated that I hadn't and was rudely told then it wasn't ready. I called the next day and was brushed off again. Two to three days later I received the email. The soundbar that I order that said it had to be shipped arrived the same day that I was finally able to pick up the TV that the website indicated was available to pick up the day I ordered it.
The service after the sale was non-existent at best. I was considering cancelling my order the day I finally was able to pickup my merchandise. A simple apology would have went a long way.
This was the first and most likely the last time I will do business with them. "
"Order was complete & shipped quick! THANKS!!!"
"My order came in on time, with very good service."
"Very easy ordering and very fast shipping."
"item we bought online and picked up in the store was a store return they had for us to pick up so we went to the store shelf there was a new unit . it was a little confusing for the pickup area but the clerk seemed confused but he was nice trying to figure it out. all turned out ok buying online there was no advantage."
"Very pleased with my purchase, and the sales managers way of handling a return TV, that had a blue line in the screen. Thanks Bill !"
"I got different info from various people I talked to at Customer Service They scared me with ordering out my order for Pick-Up as to whether it would be there or not from the Black Friday Sales. Everything did work out, but they still had me VERY worried that the Item (My Order) would still be at the store for pick up 2 weeks after I ordered it due to being out of town on business (Reason for placing the order on pickup)."
"The delivery guys were awesome! On time delivery with friendly, courteous service. The oven is a blessing and I love it! Thank you, H.H. Gregg!"
"very fast ans easy ......"
"Easy to pick. Quick service. Great service."
"I ordered an Xtreem helicopter drone for my son. The ordering process couldn't have been easier and they kept in touch letting me know that my order was ready to pick up. The reason I didn't rate 5 stars is that I had ordered one without a camera first, so I figured I'd just cancel that order when I picked up the second drone. What an ordeal! I couldn't just cancel the order at the store since I ordered online. The clerk called the online system from the front desk and handed me the phone. Then I had to be transferred from one number to another to another. It took me over 1/2 hour!"
"Fast Delivery exactly as described . Excellet"
"Our order was processed promptly and delivered before we expected.
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"Quick and easy, sale was awesome. Ordered my TV on line, was able to schedule delivery, HH G emailed me confirmations on address and times. While they were a few minutes late, the guys were careful, courteous, professional and efficient. "
"Very impressed with speed and ease of the delivery process. I loved the live web delivery page"