"Disappointed that your coupons were not applicable to my purchase. "
"Shipping costs made product costly."
"Only place I could find what I need"
“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"The catheters I ordered were the wrong ones & I needed to have your company mail me a return label & ship me the proper catheters which I have ordered for 7 years.After speaking to 3 customer service reps & emailing 3 separate times to your support group,no one could solve this simple problem.To date I am still in the process to get results.Unacceptable response to say the least."
"web site is very cumbersome to use. I had to go back and forth through multiple pages. I keep getting error messages on my Visa sec. number. I sent a chat request to you. No answer. How about a PERSON?
When i returned today, account was deleted and I had to start over. Lucky for me, I printed the order! And, now PayPal is available, so I was able to complete my order.
Due to the nature of your products, you have a special duty to make this as easy as possible, and you failed."
"Your price is way below your competitors."
“Thank you so much for your amazing feedback! We're thrilled to hear that you were pleased with our prices. We appreciate your support and look forward to serving you again in the future.”
"Ordered online. In order for the order to be completed, I had to receive a call. Received a call within an hour. Order placed by knowledgeable gentleman who was very nice!"
“Thank you for your amazing 5-star review! At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Everything was super easy to find and the prices are affordable. I just wish that the shipping charges were lower."
“Thank you for your feedback regarding the cost of shipping. We understand your concerns and apologize for any inconvenience caused. Shipping costs are determined based on various factors such as packaging materials, handling, and processing fees. While we strive to provide competitive prices for our products, we also need to ensure that the shipping costs are covered adequately. We appreciate your support and will take your feedback into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our customer support team at 866-316-0162, Monday through Friday from 8:00 AM EST to 8:00 PM EST, or you can also use our Live Chat option.”
"Not that much to say, but HPFY make purchasing easier.
Not bad pricing either."
“Thank you so much for your amazing feedback! We're thrilled to hear that you found our website easy to navigate and that you were pleased with our prices and shipping options. We appreciate your support and look forward to serving you again in the future.”
"Too confusing . I don't know what else to say. Also I don't have a "company ""
"I'm a former RN of 35 years with multiple complex medical issues. I'm using an NG to supplement fluids to maintain a minimum for chronic kidney disease while dealing with eating disorder treatment and increased food intake. Doctors don't acknowledge anyone who isn't an x-ray in a swimsuit, so i get my own stuff. This has been a great resource. "
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Wanted to order Amoena Magdalena in 38B but you don't have it. "
"Good prices, let’s wait and see what kind of quality the products are"
“Thank you so much for reviewing us! We appreciate your response and can't wait to know more about your shopping experience. If you have any concerns or need assistance, please don't hesitate to reach out to our customer support team at 866.316.0162 or you can also use our Live chat option from 8 AM to 8 PM EST.”
"found what I needed quickly!"
“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Repeat customer, Fast, easy."
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you for your feedback regarding the cost of shipping. We understand your concerns and apologize for any inconvenience caused. Shipping costs are determined based on various factors such as packaging materials, handling, and processing fees. While we strive to provide competitive prices for our products, we also need to ensure that the shipping costs are covered adequately. We appreciate your support and will take your feedback into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our customer support team at 866-316-0162, Monday through Friday from 8:00 AM EST to 8:00 PM EST, or you can also use our Live Chat option.”