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Product & services pricing
3.75/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2005-10-27

"Although their (Haband) merchandise is average to below average, prices are reasonable but their customer service method of phone access is terrible. You can't get anywhere without calling a number that costs you $$$. And repeted attemps to get service via e-mail didn't happen... Stay clear of this company for your needs."

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Verified
1/5

2005-02-02

"I ordered 17 different items from this company on 1/13/2005. None of the items were listed as out of stock on their website. I paid extra for Fed-Ex shipping (2-4 business days).

Seven of the 17 items were shipped on 1/17/2005. The full amount of the order for all 17 items was charged to my credit card on 1/17/2005 even though 10 items were not shipped.

On about 1/21 I received seven items, one of which was defective. I called Haband for instructions on how to return the defective item (I have to pay return shipping but can request a refund). I also asked about the remaining items and was told all of them were in stock in their warehouse.

As of 2/2/2005 they still haven't shipped them and their website also shows 8 of the ten remaining items in stock and two items backordered. Why did I pay extra for faster delivery?

Also, the credit card company policy (for merchants) states they shouldn't charge for items until they are shipped!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

Verified
2/5

2004-12-23

"re:HABAND
I've been a customer for a couple of years. I placed an order on the 8th of Dec.(just under $200) It got here on the 22nd, at least part of it did (I'm still waiting for the rest). A shirt was damaged and they said to send it back. I will.
On the 21st I tried to place another order(over $100) via the web because they offered men's slacks WITHOUT the extra Big Man's added charge (have you ever gotten a discount because you ordered the Small size? They save a lot of material from the Small to the XL which is the same list price. From XL to 2XL can't be that much more material.)
I entered my order on-line. When I tried to change it, I could not. I left it unpaid until morning when I could talk to a human. Big problem, the phone humans couldn't reference the computered items or details. They said, "e-mail the web people, they'll straighten it out." Male Bovine Byproduct! Four e-mails remain unanswered. I could not even reach anyone at their corporate offices. Their communication system STINKS. And nobody (but one) I talked to even gave a d**n whether I got the order straight or not of even if I ever ordered again. I tried to call their corporate offices -- at my expense-- a computer answered and said it would transfer me. I waited 8 minutes -- nothing! I am so mad I will probably never order from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-12-19

"I have ordered from Haband for quite some time now. They do have nice products at reasonable prices.
The only complaint I have with the company is the very, very slow order processing. With todays technology, it shouldn't take at least 2 weeks to process and ship an order. Add another week or so from the time it's mailed until it arrives, you receive your order in about a month. Sometimes the items ordered is so late it can't be used until the next season.

John
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
2/5

2004-11-18

"Haband sent me a different pair of slacks than I ordered (different style/different color). When I returned the pair of slacks for an exchange, they charged my credit card an additional $7.50. They never returned my email which questioned them about this additional charge. Thru a phone call I learned that the $7.50 additional charge was because the pair of slacks that I order was unavailable and they were sending me (without bothering to notify me) a more expensive pair of slacks as a replacement. I requested that the exchange be canceled and my money be refunded. Finally the supervisor agreed to refund $17.50 ($7.50 for the additional credit card charge + $10.00 for the actual pair of slacks that I returned). It has been almost ONE WEEK now and that $17.50 refund still has NOT been credited to my credit card. I've dealt with Haband for many years, but as a result of this experience I will think twice before placing my next order with them. Buyer beware!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability