"Although their (Haband) merchandise is average to below average, prices are reasonable but their customer service method of phone access is terrible. You can't get anywhere without calling a number that costs you $$$. And repeted attemps to get service via e-mail didn't happen... Stay clear of this company for your needs."
"I ordered 17 different items from this company on 1/13/2005. None of the items were listed as out of stock on their website. I paid extra for Fed-Ex shipping (2-4 business days).
Seven of the 17 items were shipped on 1/17/2005. The full amount of the order for all 17 items was charged to my credit card on 1/17/2005 even though 10 items were not shipped.
On about 1/21 I received seven items, one of which was defective. I called Haband for instructions on how to return the defective item (I have to pay return shipping but can request a refund). I also asked about the remaining items and was told all of them were in stock in their warehouse.
As of 2/2/2005 they still haven't shipped them and their website also shows 8 of the ten remaining items in stock and two items backordered. Why did I pay extra for faster delivery?
Also, the credit card company policy (for merchants) states they shouldn't charge for items until they are shipped!"
"re:HABAND
I've been a customer for a couple of years. I placed an order on the 8th of Dec.(just under $200) It got here on the 22nd, at least part of it did (I'm still waiting for the rest). A shirt was damaged and they said to send it back. I will.
On the 21st I tried to place another order(over $100) via the web because they offered men's slacks WITHOUT the extra Big Man's added charge (have you ever gotten a discount because you ordered the Small size? They save a lot of material from the Small to the XL which is the same list price. From XL to 2XL can't be that much more material.)
I entered my order on-line. When I tried to change it, I could not. I left it unpaid until morning when I could talk to a human. Big problem, the phone humans couldn't reference the computered items or details. They said, "e-mail the web people, they'll straighten it out." Male Bovine Byproduct! Four e-mails remain unanswered. I could not even reach anyone at their corporate offices. Their communication system STINKS. And nobody (but one) I talked to even gave a d**n whether I got the order straight or not of even if I ever ordered again. I tried to call their corporate offices -- at my expense-- a computer answered and said it would transfer me. I waited 8 minutes -- nothing! I am so mad I will probably never order from them again. "
"I have ordered from Haband for quite some time now. They do have nice products at reasonable prices.
The only complaint I have with the company is the very, very slow order processing. With todays technology, it shouldn't take at least 2 weeks to process and ship an order. Add another week or so from the time it's mailed until it arrives, you receive your order in about a month. Sometimes the items ordered is so late it can't be used until the next season.
John "
"Haband sent me a different pair of slacks than I ordered (different style/different color). When I returned the pair of slacks for an exchange, they charged my credit card an additional $7.50. They never returned my email which questioned them about this additional charge. Thru a phone call I learned that the $7.50 additional charge was because the pair of slacks that I order was unavailable and they were sending me (without bothering to notify me) a more expensive pair of slacks as a replacement. I requested that the exchange be canceled and my money be refunded. Finally the supervisor agreed to refund $17.50 ($7.50 for the additional credit card charge + $10.00 for the actual pair of slacks that I returned). It has been almost ONE WEEK now and that $17.50 refund still has NOT been credited to my credit card. I've dealt with Haband for many years, but as a result of this experience I will think twice before placing my next order with them. Buyer beware!"