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I have been a customer for a few years. Have seen the company go through many changes in the last few years. Fresh ideas have been great but I miss some of the personal connections with the staff .
Hammitt’s are beautiful and the customer service can be difficult to get a hold of but they do come through ! Fixed my issues and I’m very happy with the end result. "
"I love and use my Hammitt crossbody every day!!!! When my hardware needed to be replaced, I was thrilled to learn that Hammitt has a lifetime replacement policy for hardware and they take care of shipping! However, I was reluctant to ship my handbag for a hardware tune-up because I was afraid it would take a really long time. To my surprise, it took less than one week to replace and return to me! I cannot stop singing Hammitt's praises! THANK YOU for making awesome handbags that last a lifetime! LOVE me some Hammitt!"
"Ease of ordering online. Communication a bit lagging but the bag makes up for everyting!"
"Hammitt bags are great looking. For the price point of the bags, I am dissapointed that I have to order a leather protectant spray and waterproof my own bag. Hammitt bags cost as much as Dooney and Bourke. No work required when you get a Dooney. Hammitt bags should come ready to go, no work required. The pretty box a Hammitt comes in is nice but I would prefer the have an All Done, No Work Required Bag. "
"Very courteous and helpful!!"
"You did a great job in such a timely manner. So happy to have my bag back."
"Customer service was exceptional. As was the overall experience. Thank you"
"Everything was quick, efficient and my purse came back to me beautiful! Will always buy Hammitt! "
"I was greeted right away and was asked how I could be helped. After telling her what I was looking for she went in the back and came out with a bunch of different options, needless to say she made my shopping experience fun and seemless, I really appreciated her help! Absolutely love my new bag and wallet! "
"My package has not been shipped or received in appropriate time frame. "
"The bag exceeded my expectations. This is my second Hammitt bag. I love how soft and supple the leather is and I love the gold hardware. I recently accepted a new VP Controller role and wanted a sophisticated bag I could take to the office daily that would carry all of my essentials (lap top included) without being huge. I ordered three different bags from three different brands and this one was levels above the others in regards to quality and style. For reference I am 5'11" and a size 10. I wanted to be able to wear the bag on my shoulder as a tote and as a cross body. The drop of the straps was long enough to wear on my shoulder and the cross body strap is much thicker making it more comfortable to wear. The bag was worth the difference in price."
"Speedy delivery. Comes beautifully packaged. The bag is roomy. Love the pocket on the side for my cell phone. Buttery soft leather. "
"I love the purse I have many along with matching wallets that fits perfectly on one side.
The other side fits a small water & sunglasses. Backside fits phone.
The closing flap zipper fits my keys
So I never have to dig and look for anything :)
I’m tall so I love the adjustable shoulder strap too."
"Hammitt reminded me I had earned a “gift card” at the Annual Party that was expiring. I used it to purchase another Evan bag, and it arrived within two days!!!"
"Easy to order and quick to receive!"